Angie Gilliland
Account Specialist
Charleston,MO
Summary
Seasoned sales professional with 14 years of experience, adept at managing client accounts and enhancing customer satisfaction. Expertise in programmatic job advertising platforms, serving employers, recruitment marketing agencies, and job boards. Seeking Account Manager role to leverage real-time solutions and strategic account growth.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
26
26
years of professional experience
Work History
Account Specialist
Fastenal
Cape Girardeau, MO
08.2022 - Current
- Cultivate and strengthen client relationships to maintain a solid customer base and meet sales objectives
- Manage inventory effectively, ensuring optimal stock levels while coordinating with suppliers to negotiate favorable terms
- Enhance customer satisfaction by providing exemplary service, resolving issues promptly, and guiding informed purchase decisions.
- Maintained daily growth average of 35%
- Ranked #1 in region for month of June 2023
- Ranked #4 in region for month of September
- Established accounts for new customers and updated existing accounts with current demographic and order information.
On-Site Representative
Grainger Industrial Supply
Maryland Heights, MO
10.2020 - 02.2022
- Maintained accurate inventory levels and managed external client accounts, ensuring efficient operations and customer satisfaction
- Collaborated with Account Managers to identify and cultivate new sales opportunities, contributing to business growth leading to an increase of sales of $28,000 within 6 months
- Developed strong relationships with customers through regular contact and follow-up calls.
- Demonstrated proficiency in product sourcing, leveraging extensive knowledge of company resources and maintaining a commitment to safety through annual training.
Assistant Manager
Ace Hardware
Ste Genevieve, MO
06.2018 - 10.2020
- Managed inventory control by updating product labels and ensuring accurate pricing and item numbers
- Delivered customer service by providing quotes on special orders and assisting with product identification and selection
- Supervised daily operations, including staff task delegation, deposit preparation, and handling of special orders.
Customer Service Associate
Grainger Industrial Supply
Fenton, MO
06.2005 - 04.2007
- Managed inventory and sourced non-catalog products, ensuring customer needs were met with appropriate solutions
- Provided customer service at the counter, maintaining a positive attitude and contributing to team cohesion through effective communication and participation in safety training.
Store Manager
Hillsboro Hardware
Hillsboro, MO
03.2000 - 03.2005
- Fostered customer relationships and expanded contractor client base, contributing to business development through specialized job bidding for lumber and septic system packages
- Managed daily operations, including employee supervision, scheduling deliveries, and handling financial responsibilities such as preparing deposits.
Account Executive
WorkForce/Express Personnel Services
Festus, MO
01.1998 - 03.2000
- Enhanced sales by pursuing new business opportunities and consistently meeting or exceeding monthly and quarterly sales targets
- Fostered client loyalty and ensured satisfaction through exceptional customer service and the selection of highly qualified candidates tailored to client specifications.
Education
Diploma -
North County Senior High School
01.1991
Attended Regular Training Courses To Keep Up To Date On Products And Business Standards - Product Knowledge
Continuous Training Courses
Fastenal, MOSkills
- Ability to Use Scanning Technology
- Ability to Multitask
- Cross Referencing
- Ability to Close Business and Create New Opportunities
- Relationship Building
- Outside and Inside Sales
- Business Development
- Networking
- Recruiting
- Territory Growth
- Customer Relationship Development
- Revenue Growth
- Document Management
- Client Engagement
- Account Updating
- CRM Software
- Issue Investigations
- Customer relationship development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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Timeline
Account Specialist
Fastenal
08.2022 - Current
On-Site Representative
Grainger Industrial Supply
10.2020 - 02.2022
Assistant Manager
Ace Hardware
06.2018 - 10.2020
Customer Service Associate
Grainger Industrial Supply
06.2005 - 04.2007
Store Manager
Hillsboro Hardware
03.2000 - 03.2005
Account Executive
WorkForce/Express Personnel Services
01.1998 - 03.2000
Diploma -
North County Senior High School
Attended Regular Training Courses To Keep Up To Date On Products And Business Standards - Product Knowledge
Continuous Training Courses