Christian Jones
Foster,KY
Summary
As a highly-motivated employee with a desire to take on new challenges, I am a goal oriented individual with a pleasant personality and a drive to succeed. I am a fast learner and willing to take the extra mile when it comes to keeping our customers happy.
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Report writing Extremely organized
- Process implementation
- Self-motivated
Overview
12
12
years of professional experience
Work History
Account Specialist
Goldman Sachs / GreenSky
Foster, KY
02.2023 - Current
- Developed and maintained customer accounts by accurately recording customer information.
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Collaborated with various departments to address and rectify customer account problems.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Identified past due accounts and contacted account holders to arrange payment.
- Processed loan payments, including interest calculations and adjustments for escrow accounts.
- Answered customer phone calls regarding loan status, payment schedules, and other general inquiries.
Front Desk Coordinator / BMP Coordinator
Paul Hemmer Company
Fort Mitchell, KY
01.2022 - 01.2023
- Take care of all incoming and outgoing calls for customers, subcontractors, and possible prospects
- Spearheaded event coordination, managed meeting logistics, and facilitated interview processes
- Executed BMP job setups, coordinated contracts administration, oversaw purchase order management, and processed monthly billing.
- Assisted the company President and project managers in all job-related tasks
- Assisted and resolved customer concerns and issues effectively.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Customer Service Representative
Quipt
Wilder, KY
11.2020 - 12.2021
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Effective liaison between customers and internal departments
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
CNA/Tele Tech/Clerical Assistant
St. Elizabeth Healthcare
Edgewood, KY
01.2016 - 10.2020
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores, and facility maintenance
- Coordinated with nursing staff to process and direct patients to the appropriate departments
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Ensured HIPAA compliance
- Participated in facility surveys and inspections made by authorized governmental agencies
- Took and recorded patients' temperature, pulse, and blood pressure
- Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork
- Demonstrated an in-depth understanding of telemetry equipment functions
- Followed all protocols to respond to irregular cardiac activity
- Monitored and documented heart rhythms according to physicians' orders
- Observed and evaluated cardiac activity and reported changes to medical staff
- Measured urine and delivered specimens to the lab
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
Certified Nursing Assistant
Personal Touch Home Care
Dry Ridge, KY
12.2014 - 01.2016
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Reported any unusual circumstances in the patients' condition or environment
- Obtained household supplies and ran daily errands
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, and safety
- Supported patients' daily living needs, including feeding and bathing
- Member in good standing with Nurse Aide Registry.
Cashier Customer Service
C And K Grocery
Foster, KY
01.2014 - 01.2016
- Worked closely with a wide range of customers, asked questions, collected information, and assessed needs
- Maintained a friendly and customer-focused shopping platform
- Itemized purchases utilizing the point of sale system
- Ensured continuous provision of service excellence and customer satisfaction
- Received incoming materials and products and verified package receipt with freight records
- Processed customer transactions, including quotes and returns
- Assisted customers with food selection, inquiries, and order customization requests
- Built long-term customer relationships and advised customers on purchases and promotions
- Priced merchandise, stocked shelves, and took inventory of supplies
- Verified that all customers received receipts for their purchases
- Cleaned and organized the store, including the checkout desk and displays
- Directed calls to appropriate individuals and departments
- Assisted customers promptly and politely, in person and via telephone
- Developed a reputation as an efficient service provider with high levels of accuracy.
Kentucky Medication Aide
Maysville Nursing And Rehab Facility
Maysville, KY
01.2012 - 08.2015
- Verified data integrity and accuracy
- Reported changes in patient status regarding drug therapy to ensure patient safety and comfort
- Administered prescribed drugs to over [Number] patients daily
- Kept digital records of patient details, medications, billing, and other activities
- Took patient vital signs, height and weight measurements, and monitored glucose and patient wellbeing
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Ensured HIPAA compliance
- Assessed patients and documented their medical histories
- Ensured safety and well-being of patients
- Engaged patients with games, crafts, cooking, music, reading, and other activities
- Demonstrated the ability to lead and motivate outstanding healthcare teams
- Assisted patients with bathing, dressing, hygiene, and grooming.
Activities Assistant
Maysville Nursing And Rehab Facility
Maysville, KY
01.2012 - 06.2015
- Maintained and ordered supplies for activities
- Maintained individual child records, program records, and completed various reports
- Partnered with a team of registered nurses to achieve the overall well-being of all patients
- Maintained all confidential personnel files, license, and CPR compliance records
- Documented patient information obtained from interviews
- Assisted in activities throughout the day for patients
- Organized parties and patient activities
- Maintained records and forms
- Assisted in Functions and pre-planning
- Dealt with staff, family, and patients one on one.
Education
KMA: Medicine -
Maysville Community And Technical College
High School Diploma -
Bracken County High School
Skills
- Clerical support
- Document scanning
- Public speaking
- Customer Engagement
- Billing issue resolution
- Account updating
- Document Management
- Schedule Coordination
- Repayment negotiations
- Billing and collections best practices
Timeline
Account Specialist
Goldman Sachs / GreenSky
02.2023 - Current
Front Desk Coordinator / BMP Coordinator
Paul Hemmer Company
01.2022 - 01.2023
Customer Service Representative
Quipt
11.2020 - 12.2021
CNA/Tele Tech/Clerical Assistant
St. Elizabeth Healthcare
01.2016 - 10.2020
Certified Nursing Assistant
Personal Touch Home Care
12.2014 - 01.2016
Cashier Customer Service
C And K Grocery
01.2014 - 01.2016
Kentucky Medication Aide
Maysville Nursing And Rehab Facility
01.2012 - 08.2015
Activities Assistant
Maysville Nursing And Rehab Facility
01.2012 - 06.2015
KMA: Medicine -
Maysville Community And Technical College
High School Diploma -
Bracken County High School
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