Summary
Overview
Work History
Education
Skills
Timeline
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Tremayne Fuller

Norcross,Ga

Summary

A competent, capable and financially astute individual who has a successful track record of over 15 years maximizing the performance levels of a department. Has a diplomatic but assertive style that consistently yields results. Would like to join a company that is looking for someone to compliment an existing Collections, Customer service, Sales, or AR team that rewards employees for hard work.

Overview

17
17
years of professional experience

Work History

Senior Account Specialist

Goldman Sachs/Greensky
09.2020 - Current
  • Collects total amount due and updates account information on front end credit accounts to bring them current.
  • After 3 months was promoted to back end Recovery collections, using persuasive communications skills to collect balances, offer settlements, and best suitable payment arrangements to resolve balances
  • Assisted with hitting company and department record of over 4 million recovered monthly 3 months in a row
  • Maintained appropriate customer service etiquette and high quality assurance to reduce tension and facilitate beneficial outcomes for all parties on customer questions and complaints.

Senior Collections Specialist

Vital Solutions LLC
10.2012 - 09.2020
  • Since 2012 Worked Que of End of Lease Term and Deficiency Business and Consumer accounts. Clients: Wells Fargo,VW,Audi,Porsche,Lamborgini, Ducati,Nissan&Infinity,BMW.
  • Assisted with exceeding client expectations, whilst attempting to double company goals given consistently, resulting in additional placements for all clients, Manually dialing, using ERP's, and converting to Live Vox.
  • Exceeded %175 of goal even thru pandemic, compared to previous years 1st and 2nd quarters by %35, receiving awards for top performer in department, office and accolades from client 8 of the 12 past months.
  • Excessively learned company and client policy that was assigned, to effectively convert to co workers and customers, Perfecting self problem resolution.
  • Adhering to high quality assurance consistently maintaining perfect monthly scoring, while assisted with training new employee policy and procedure and collection technique.

Senior Collections Specialist

Compucredit
02.2006 - 03.2011
  • Earned reputation as a valuable and co operative co worker by being: fair, honest and willing to help others when needed, effectively resolving customer conflicts.
  • Worked 1st party inbound and outbound calls on post and charged off customer accounts, consistently exceeding department collection standards in production and quality.
  • Analyze consumers financial situations, offering great customer service and credit solutions by negotiating the best payment program bringing max revenue for the company.
  • Helped with new employee training including side by sides, understanding new policies, procedures, and operations.
  • Established consistency increasing collection and customer service performance levels higher each year by increasing moral and incentivizing team member to achieve high production goals.

Collector

First Financial Services
08.2004 - 02.2006
  • Managed and worked Que of 1 to 2k accounts making and receiving high call volume, liquidating %75 of accounts on a monthly basis
  • Persuaded consumers to pay amount due on credit card, deficiency, medical, and student loan accounts maximizing recovery by offering long term arrangements and settlements
  • Recorded information about financial status of customers and status of collection efforts
  • Notified credit departments, ordered merchandise repossession or service disconnection and turned over account records to attorneys when customers failed to respond to collection attempts.

Education

Business Management

University of West Georgia

Skills

  • Following thru, multitasking and problem solving skills
  • Knowledge of proper and ethical customer service and debt collection techniques for 1st and 3rd party accounts
  • Examples of software skills include:
  • Operating Systems such as
  • Windows
  • Office suites such as Microsoft Office
  • Presentation systems
  • Spreadsheets
  • Accounting
  • Word processor
  • Databases
  • Word
  • Excel
  • Access
  • Great Verbal, Written, and Customer service skills

Timeline

Senior Account Specialist

Goldman Sachs/Greensky
09.2020 - Current

Senior Collections Specialist

Vital Solutions LLC
10.2012 - 09.2020

Senior Collections Specialist

Compucredit
02.2006 - 03.2011

Collector

First Financial Services
08.2004 - 02.2006

Business Management

University of West Georgia

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Tremayne Fuller