Summary
Overview
Work History
Education
Skills
Timeline
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Pam Kuss

Algoma,WI

Summary

Dynamic Senior Account Specialist with KBX Logistics, adept at fostering client relationships and driving revenue growth. Proven expertise in financial analysis and problem-solving, enhancing decision-making for leadership. Recognized for mentoring teams and optimizing account management, resulting in improved client satisfaction and loyalty. Strong multitasking abilities and industry knowledge ensure effective solutions.


Overview

36
36
years of professional experience

Work History

Senior Account Specialist

KBX Logistics
09.2019 - Current
  • Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs.
  • Improved client satisfaction by delivering 98% on time delivery service to customers and maintained strong relationships.
  • Analyzed financial data to identify trends and provide actionable insights for improved decision-making among senior leadership team members.
  • Collaborated closely with sales teams to identify new business opportunities within existing accounts, leading to additional revenue streams.
  • Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
  • Mentored junior team members, fostering a collaborative work environment and promoting skill development.
  • Set up new customer accounts and updated existing profiles with latest information.

Customer Logistics Coordinator

Georgia-Pacific
03.2011 - 08.2019
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Reduced delivery times to customers by optimizing route planning and scheduling.

General Manager

Exel Logistics
08.2008 - 02.2011
  • Managed 12 associates; employee reviews, training, schedules, and salary reviews.
  • Managed a diverse team of 101 agents across the United States fostering a positive work environment and high customer satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Dedicated Driver Manager

Schneider National Inc.
08.1989 - 07.2008
  • Contributed to company''s safety record by performing regular vehicle inspections and maintenance tasks.
  • Managed and motivated employees to be productive and engaged in work.
  • Strengthened relationships with clients by providing reliable service and maintaining open lines of communication.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelor of Science - Human Development

University of Wisconsin, Green Bay
Green Bay, WI
12-1989

Skills

  • Industry expertise
  • Revenue generation
  • Account growth
  • Customer engagement
  • Billing resolutions
  • Customer relationship development
  • Teamwork
  • Problem-solving
  • Multitasking Abilities

Timeline

Senior Account Specialist

KBX Logistics
09.2019 - Current

Customer Logistics Coordinator

Georgia-Pacific
03.2011 - 08.2019

General Manager

Exel Logistics
08.2008 - 02.2011

Dedicated Driver Manager

Schneider National Inc.
08.1989 - 07.2008

Bachelor of Science - Human Development

University of Wisconsin, Green Bay

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Pam Kuss