Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Garrett Gravanda

Glen Burnie,MD

Summary

Dynamic professional with a proven track record in account growth and revenue generation, honed at Enterprise Truck Rental. Excelled in competitive analysis and billing issue resolution, boosting customer satisfaction and operational efficiency. Skilled in training & development, showcasing industry expertise. Achieved significant improvements in client engagement and business development, leveraging both hard and soft skills to exceed employer expectations.

Overview

4
4
years of professional experience

Work History

Senior Account Specialist

Enterprise Truck Rental
Laurel, MD
09.2024 - Current
  • Performed data entry of client information into CRM system.
  • Developed and implemented strategies to increase customer satisfaction levels.
  • Prepared invoices, billing statements and accounts receivable reports.
  • Analyzed customer account activity and provided monthly performance summaries.
  • Resolved complex customer inquiries regarding payment issues, product availability, pricing and delivery dates.
  • Negotiated payment terms with customers to maximize cash flow while maintaining positive relationships.
  • Assisted in the development of marketing plans to promote products and services to existing clients.
  • Monitored competitor activities and market trends to identify opportunities for improvement.
  • Recommended and implemented solutions based on issue analysis and business implications.

Management Trainee

Enterprise Rent-A-Car
Frederick, MD
11.2022 - 09.2024
  • Analyzed sales data and produced reports on performance metrics.
  • Supported project management tasks, including planning, execution, and monitoring.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Implemented process improvements to increase operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Member Service Specialist

Sky Point Credit Union
Germantown, MD
06.2021 - 10.2022
  • Guide member experience in person and virtually
  • Process new membership and loan applications
  • Use product knowledge and marketing tactics to sell products offered by the credit union
  • New employee trainer

Intern

Cole’s Chesapeake Crabs
Mount Airy, MD
08.2020 - 12.2020
  • Maintain and Market social media platforms
  • Employee management (training, policies, and recruiting new employees)
  • Managed company quickbooks

Education

Bachelor of Science - Business Administration

Hood College
Frederick, MD
05-2021

High School Diploma -

Glenelg High School
Glenelg, MD
05-2016

Bachelor of Science - Business Administration

Howard Community College
Columbia, MD

Bachelor of Science - Business of Administration

Cabrini University
King Of Prussia, PA

Skills

  • Account growth
  • Industry expertise
  • Revenue generation
  • Billing issue resolution
  • Reporting skill
  • Business development
  • Competitive analysis
  • Training & Development

Affiliations

COMMUNITY SERVICE

Little League Coach Spring 2021

2018-2021 Hood College Baseball Clinics

2012-Present Volunteer for Special Olympics Howard County

  • Softball team
  • Basketball team
  • Soccer team
  • Flag Football team
  • Swimming

2010-Present Volunteered at Western Howard County Parks for baseball program

  • Worked Opening Day and All-Star Weekend
  • Worked the concession stand
  • Prepared fields for play

Timeline

Senior Account Specialist

Enterprise Truck Rental
09.2024 - Current

Management Trainee

Enterprise Rent-A-Car
11.2022 - 09.2024

Member Service Specialist

Sky Point Credit Union
06.2021 - 10.2022

Intern

Cole’s Chesapeake Crabs
08.2020 - 12.2020

Bachelor of Science - Business Administration

Hood College

High School Diploma -

Glenelg High School

Bachelor of Science - Business Administration

Howard Community College

Bachelor of Science - Business of Administration

Cabrini University

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Garrett Gravanda