Brittany Hegwood

• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Completed routine and complex account updates to resolve problems.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Set up new customer accounts and updated existing profiles with latest information.
• Adhered to standards of quality and service as well as all compliance requirements.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Was not currently working due to maternity leave.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.