Nathaniel Doss
Chicago,Illinois
Summary
Experienced account specialist with a strong background in billing resolutions, account investigations, and accurate account servicing. Skilled in CRM software, documentation, and customer relationship development.
Overview
10
10
years of professional experience
Work History
Account Specialist
Discover Financial Services, DFS
Chicago, IL
10.2022 - 11.2024
- Resolved complex account inquiries, delivering accurate servicing and policy guidance across customer interactions.
- Processed payments, adjustments, and account updates while maintaining strict data accuracy and compliance.
- Investigated billing discrepancies and transaction disputes, documenting findings and recommending appropriate resolution paths.
- Coordinated with internal teams to escalate account issues and accelerate resolution for customer concerns.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Fraud Analyst
Carousel Checks
Palos Heights, IL
10.2021 - 10.2022
- Investigated suspicious check activity using account records, transaction histories, and verification protocols.
- Analyzed fraud patterns to identify recurring risks and strengthen review procedures.
- Validated payment details against bank data to reduce false positives and processing errors.
- Escalated high-risk cases with clear documentation and recommended resolution actions.
Route Manager
Gatek Solutions
Romeoville, IL
10.2019 - 05.2020
- Coordinated route planning and daily dispatch to support on-time deliveries and service consistency.
- Monitored driver performance, route adherence, and customer stop completion for operational accuracy.
- Optimized schedules and delivery sequences to reduce downtime and improve route efficiency.
- Resolved route delays, service issues, and driver concerns to maintain smooth operations.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
Key Holder Supervisor
TJ Maxx, TJX Companies
Tinley Park, IL
04.2015 - 10.2019
- Supervised sales floor operations, ensuring consistent customer service and merchandise presentation standards.
- Opened and closed store, completing key holder duties, cash handling, and daily security procedures.
- Directed associates during peak traffic, prioritizing recovery, fitting room support, and register coverage.
- Monitored sales floor for loss prevention risks, addressing safety issues and shrink concerns promptly.
- Resolved customer concerns efficiently, supporting service recovery and positive shopping experiences.
- Counted out cash drawers and balanced totals.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
Education
Associate of Arts - Accounting
Harold Washington College
Chicago, ILSkills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Billing resolutions
- Account updating
- Client engagement
- Documentation skill
- CRM software
- Account investigations
- Billing issue resolution
- Account servicing
- Cash handling
- Team building
Timeline
Account Specialist
Discover Financial Services, DFS
10.2022 - 11.2024
Fraud Analyst
Carousel Checks
10.2021 - 10.2022
Route Manager
Gatek Solutions
10.2019 - 05.2020
Key Holder Supervisor
TJ Maxx, TJX Companies
04.2015 - 10.2019
Associate of Arts - Accounting
Harold Washington College