DOMINIC LYLES
Kingsport,TN
Summary
Experienced Account Manager and leader with a strong background in client relations, team leadership, and project management. Skilled in building lasting client relationships through tailored solutions, effective communication, and problem-solving. Demonstrates a collaborative approach, excels in optimizing processes and achieving organizational goals, and brings solid experience in customer service and sales with a focus on understanding and meeting customer needs.
Overview
9
9
years of professional experience
Work History
Account Specialist
Vallen
Kingsport, Tennessee
02.2024 - Current
- Identified opportunities for process improvements within account management department.
- Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints.
- Led branding and promotion to enhance customer experiences and drive sales.
- Assisted in development of annual sales forecasts for assigned accounts.
- Communicated with clients to build strong connections and improve account strategy.
- Managed client accounts to ensure timely and accurate service delivery.
- Developed strong relationships with key stakeholders to enhance customer satisfaction.
- Implemented process improvements that streamlined account management workflows.
- Led initiatives to optimize inventory management, reducing turnaround times.
- Analyzed client needs to provide tailored product solutions and support.
- Expanded territory reach through strategic prospecting and cold calling efforts.
Chemical Operator
Eastman
Kingsport, Tennessee
08.2019 - 02.2024
- Operated chemical processing equipment successfully while adhering to company standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Communicated with supervisors and other personnel to review and discuss process changes.
- Implemented safety protocols and procedures for safe, efficient process operation.
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
- Safety Coordinator for my crew, performing audits and updating the training manuals.
Logistics Support
Fastenal
Kingsport, TN
05.2017 - 08.2019
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Produced weekly status reports detailing logistic operations and problems.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Organized purchase and delivery of materials needed for various contracts.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted market research to identify new business opportunities and trends.
- Developed and maintained relationships with key clients to drive sales growth.
Education
BACHELOR OF SCIENCE - Business Administration And Management
University of Phoenix
Phoenix, Arizona01-2024
Certification - Certified Operations Manager
University of Phoenix
Tempe, AZ11-2023
Associate of Applied Science - Certified Chemical Operator
Northeast State Community College
Kingsport, TN01-2021
Skills
- Process Improvement
- Territory Growth
- Customer Relations
- Warehouse Management Systems
- Production Planning
- CRM software
- Revenue growth
- Territory growth
- Business development
- Cold calling
- Business pitches and sales
- Project Management
Accomplishments
- Captain of Dobyns Bennett Football and Wrestling team.
- Received letter of Recommendation from Phil Roe to attend service academy.
- Worked continuously at Eastman Chemical while also pursuing my Bachelor's degree.
Timeline
Account Specialist
Vallen
02.2024 - Current
Chemical Operator
Eastman
08.2019 - 02.2024
Logistics Support
Fastenal
05.2017 - 08.2019
Certification - Certified Operations Manager
University of Phoenix
Associate of Applied Science - Certified Chemical Operator
Northeast State Community College
BACHELOR OF SCIENCE - Business Administration And Management
University of Phoenix
Personal Information
Title: Account Specialist
Was recommended by Tennesee State Offial to attend United States Service Academy.
Enjoys outdoor activities including mountain biking and camping, with a strong appreciation for quality time with family.