Chomba Simuzoshya-Namuzoshya
Milton
Summary
Proven Account Specialist with a track record of enhancing customer relationships and boosting revenue growth. Excelled in Microsoft Office and customer engagement, demonstrating exceptional billing resolution skills and a knack for developing loyal, profitable accounts. Adept at driving sales through strategic negotiations and superior service. Team player and fast learner who works well with a team or alone.
Overview
9
9
years of professional experience
Work History
Account Specialist
Partners, A Tasteful Choice Company
04.2019 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Prepared and submitted invoices, statements and payment reminders for customers.
- Built and maintained strong relationships with clients, vendors and brokers for loyal, profitable accounts.
- Entered new orders and communicated updates to customers
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Partners, a Tasteful Choice Company
04.2019 - 04.2022
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity.
- Monitored and entered retail customer orders.
- Received, answered, and logged customer complaints and reported them to management.
- Performed Accounts Receivable and Accounts Payable duties at a supportive level.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Performed data entry tasks for Quality Assurance and Production teams.
Administrative Assistant
Innovel Solutions, Inc.
01.2017 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Retail Sales Associate
Gap Factory
09.2015 - 01.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Arts - Political Science
Washington State University
Global Online Campus09-2026
Associate of Arts -
Green River Community College
Auburn, WA05-2021
Skills
- Billing issue resolution
- Microsoft office proficiency
- Issue investigations
- Business pitches and sales
- Customer engagement
- Customer relationship development
- Account administration
- Documentation skill
- Revenue growth
- Point-of-sale system
- Account investigations
- Billing resolutions
Timeline
Account Specialist
Partners, A Tasteful Choice Company
04.2019 - Current
Customer Service Representative
Partners, a Tasteful Choice Company
04.2019 - 04.2022
Administrative Assistant
Innovel Solutions, Inc.
01.2017 - 04.2019
Retail Sales Associate
Gap Factory
09.2015 - 01.2017
Bachelor of Arts - Political Science
Washington State University
Associate of Arts -
Green River Community College
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