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Stephanie Baker
Auburndale,FL
Work Preference
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Account Specialist
Cintas (Fire Division)
05.2021 - 11.2024
- Managed customer accounts, resolving inquiries and service requests promptly to enhance client satisfaction.
- Provided customer support to internal partners and external clients, fostering strong relationships and service consistency.
- Coordinated and dispatched fire-prevention technicians to ensure prompt and effective response to emergency situations.
- Conducted outbound communications to confirm scheduling details and ensure completion of emergency service calls.
- Oversaw monthly and annual inspection schedules to maintain full compliance with municipal fire-safety regulations.
- Prepared invoices and comprehensive reports documenting inspection outcomes and repair activities.
- Proofread and edited internal communications to ensure clarity, accuracy, and adherence to company standards.
General Staff
Food Lion
05.2019 - 04.2021
- Prepared bakery operations daily, ensuring compliance with food-safety standards and readiness for customer service.
- Executed product rotation and managed inventory to enhance store operations and customer satisfaction.
- Maintained productivity and reliability during relocation to a new state, ensuring seamless transition of responsibilities.
Billing & Customer Services Specialist
MVP Healthcare
11.2003 - 02.2018
- Executed daily reconciliation of group and individual premium accounts with a high degree of accuracy.
- Managed collection efforts and resolved delinquent accounts, adhering to regulatory and organizational guidelines to minimize financial risk.
- Collaborated with enrollment, member services, and appeals departments to resolve billing discrepancies and address member complaints, ensuring compliance with NYS Department of Finance regulations.
- Provided detailed guidance to internal and external stakeholders regarding billing, eligibility, and account processes.
- Processed enrollment, terminations, reactivations, and account adjustments using Facets workflow systems.
- Trained new employees and updated reference materials, enhancing understanding of current policies, procedures, and compliance requirements.
- Partnered with management to identify operational inefficiencies and implement improved processes and guidelines.
Claims Processing & Customer Specialist
MetLife
11.1999 - 11.2002
- Investigated and processed property loss and damage claims in alignment with policy requirements.
- Verified claim documentation for accuracy, completeness, and reimbursement eligibility.
- Conducted interviews with claimants and witnesses to gather supporting information and uphold case integrity.
- Delivered policy, claim history, and account information to external customers clearly and professionally.
- Trained new customer service personnel to deliver consistent service and adhere to departmental standards.
Education
High School -
Mohonasen High School
Rotterdam, NYSkills
- Account reconciliation
- Delinquent account resolution
- Workflow management
- Complaint resolution
- Document creation
- Customer service skills
- Work ethic
- Billing resolutions
- Schedule coordination
- Billing issue resolution
- Reliability
AWARDS
Recognized Achiever – MVP Healthcare Awarded annually from 2003-2018
Timeline
Account Specialist
Cintas (Fire Division)
05.2021 - 11.2024
General Staff
Food Lion
05.2019 - 04.2021
Billing & Customer Services Specialist
MVP Healthcare
11.2003 - 02.2018
Claims Processing & Customer Specialist
MetLife
11.1999 - 11.2002
High School -
Mohonasen High School