Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Alfonso

Tampa,FL

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Healthcare practices and documentation requirements.

Overview

18
18
years of professional experience

Work History

Account Specialist

Advent Health
07.2016 - Current
    • Followed all company policies and procedures to deliver quality work.
    • Assisted in reconciling deposit and patient collections.
    • Researched billing errors and discrepancies to initiate corrective action.
    • Assisted with staff training to enforce quality, safety and sanitation guidelines.
    • Processed online and paper appeal submissions and refund requests.
    • Processed billing calls and answered questions from patients and third-party carriers.
    • Logged charges and payments within Epic and Cerner.

Accounts Receivable Specialist

Tampa Outpatient Surgical Facility
08.2008 - 08.2016
    • Prepared and mailed invoices to customers, processed payments, and documented account updates.
    • Followed up overdue payments and payment plans from clients to establish good cash flow.
    • Monitored accounts to verify compliance with payment terms and schedules.
    • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.

Business Office Manager

Dr. Robert Norman
06.2005 - 08.2008
    • Updated reports, managed accounts, and generated reports for company database.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Resolved financial discrepancies and customer billing issues with timely attention.
    • Maximized cash flow through optimal billing and collection processes.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06.2001

Skills

  • Document Management
  • Credit and Collections
  • Business Administration
  • Account Reconciliation
  • Account Updating
  • Schedule Coordination
  • Billing Resolutions
  • Revenue Quotas
  • Clerical Support
  • Recordkeeping Ability
  • Revenue Growth
  • Billing resolutions

Timeline

Account Specialist

Advent Health
07.2016 - Current

Accounts Receivable Specialist

Tampa Outpatient Surgical Facility
08.2008 - 08.2016

Business Office Manager

Dr. Robert Norman
06.2005 - 08.2008

High School Diploma -

Miami Senior High School

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Wanda Alfonso