AALIYAH SOSA
Houston,TX
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional at establishing relationships with customers. Solution Focused Relationship Building Project Manager Highly talented and motivated program manager with experience combining administrative support, strategic planning abilities and progressive leadership to effectively direct smooth and efficient operations of different programs. Strong and decisive leader with superior analytical, organizational, team building and planning skills. Known for the strong ability to recognize and recruit hidden talent, develop skills and lead teams to winning seasons. Detail-oriented self-starter with excellent oral and written communication, interpersonal, time management and presentation skills. Experienced Sales Manager, Regional Manager, Leader, & Passionate Coach.
Overview
13
13
years of professional experience
Work History
Account Specialist
Poolsure
01.2022 - Current
- Handled around 30 escalated customer calls daily
- Performed customer support training
- Established relationship/site improvement with key customers
- Brainstorm with different teams to create a better customer experience
- Review and approve/deny all customer requests for equipment upgrades Assist with customer training
- Facilitate & schedule continued customer training and onboarding
Regional Account Manager
Cogent
01.2021 - 01.2022
- Maintain/Exceeded sales quota of 4 deals per month
- Build and maintain working book of business
- Make 60+ calls per day
- Organize and manage sales campaign to drive sales Identify new business opportunities within Houston
- Strategically structure deals and discounts to close new deals
- Brainstorm with our product management team to better understand customer needs
- Daily customer outreach and rapport building
National Brand Executive/Lead Account Manager
HungerRush Point Of Sale
01.2017 - 01.2020
- Assist in managing team of 5-10 account managers
- Manage and maintain the largest brands(30 to 500+ locations)
- Organize and manage sales campaigns to drive sales for the account management team
- Assist team members with pipeline building and management calls
- Strategically structure deals and discounts with team members to close new and existing deals
- Brainstorm with the product management team to build better products for customers
- Take management calls to de-escalate any situation
- Train and onboard team members
- Create/Maintain curriculum and training program for new hires
Senior Account Manager
01.2017 - 01.2018
- Managed and maintain over 1000 accounts
- Brought in over $120,000 - $200,000 in sales revenue monthly
- Develop and maintain a lasting relationship with clients and their accounts
- Administered exceptional client support by delivering appropriate pre and post sale recommendations
- Developed warm, and inviting way to greet guests while also assisting them to the appropriate department
- Incorporated technology into the office to increase efficiency and productivity
Payment System Specialist/Account Manager
Revention Point Of Sale
01.2016 - 01.2017
- Surpassing quota of over $100,000 in sales per month
- Manage and maintain over 500 accounts
- Develop and maintain a lasting relationship with customers and accounts
- Developed a warm, and inviting way to greet guests and assist them to the appropriate department
- Managed multi-line phones and provided friendly customer service to all callers while routing them to the correct destination or assisting if applicable
- Administered exceptional patient support by delivering appropriate pre and post-sale recommendations
- Incorporated technology into the office to increase efficiency and productivity
General Manager/Program Manager
Game On Sports Training
01.2015 - 01.2016
- Strategically brainstorm program expansion ideas and future objectives and goals, including quality programing, sponsorship and community involvement
- Conduct thorough evaluation research, design data collection instruments, analyze data in order to create reports tailored to clients needs
- Organize and design strategic program recruitment efforts, including mailings, flyers, social media, meetings and advertisements to increase organizational awareness Collaborate with program managers to facilitate needs assessment and develop goal statements and funding alternatives
Regional Sales Manager
Coast 2 Coast Coaching
01.2013 - 01.2015
- Made sales within school districts in four states
- Responsible for running and managing sports programs in Texas, Louisiana, Oklahoma, and Arizona with over fifty employees under my supervision
- Coordinate and prepare creative educational materials and logistical details for all related programs ensuring all programs run smoothly and efficiently
- Effectively handle a number of key miscellaneous office support tasks and projects to enhance organizational efforts
- Plan and execute a number of key events, social outings, and educational programs for participants
- Develop and integrate the program’s visual identity while maintaining social media forums and marketing emails to increase organizational recognition.
Sales Representative
RadioShack
01.2010 - 01.2013
- Developed and implemented skilled sales techniques in order to consistently generate additional revenue
- Provided excellent customer service to clients which increased retention and repeat sales by over 60%
- Answered and educated the customers on all products ensuring the best fit for their needs
- Exceeded all personal and corporate sales quotas on a continuous basis and increased sales by over 70%
- Provided outstanding and professional customer support: achieved a record 80% customer satisfaction rating Increased revenues and sales contacts through social interaction and persistent follow up
- Mentored/managed sales representatives in the company to ensure productivity and growth
Education
Associate of Science -
HCC
HoustonHigh School Diploma -
Thurgood Marshall High School
Missouri City, TX2013
Skills
- Customer Service
- Team Development
- Report Generation
- CRM Knowledge
- Customer Retention
- Research/Analytics
- Relationship Building
- Customer Relationship Development
- Document Management
- Professional Relationships
- Customer Experience
- Account Development
- Account Management
- Ability To Work Independently
- Customer Service Experience
- Customer Support Experience
- High Level Of Accuracy
- Excel
- Ms Word
- Spreadsheets
- Written And Verbal Communication
- Customer Relationship Development
- Schedule Coordination
- Document Management
Accomplishments
- CRM (7 years)
- CUSTOMER RELATIONSHIP MANAGEMENT (7 years)
- Account Management (7 years)
- Cold Calling (6 years)
- Data Entry (7 years)
- Sales (7 years)
- Salesforce (7 years)
- MS Office (7 years)
- Powerpoint (7 years)
- B2B Sales (7 years)
- Recruiting (5 years)
- Program Management
- Business Development
- Sales Management
- Pricing
- E-Commerce
- Product Management
- Business Analysis
- Branding
- Presentation Skills
- Solution Selling (5 years)
Timeline
Account Specialist
Poolsure
01.2022 - Current
Regional Account Manager
Cogent
01.2021 - 01.2022
National Brand Executive/Lead Account Manager
HungerRush Point Of Sale
01.2017 - 01.2020
Senior Account Manager
01.2017 - 01.2018
Payment System Specialist/Account Manager
Revention Point Of Sale
01.2016 - 01.2017
General Manager/Program Manager
Game On Sports Training
01.2015 - 01.2016
Regional Sales Manager
Coast 2 Coast Coaching
01.2013 - 01.2015
Sales Representative
RadioShack
01.2010 - 01.2013
Associate of Science -
HCC
High School Diploma -
Thurgood Marshall High School