Megan Lyons
Smiths Station
Summary
Proactive professional specializing in customer engagement and document management. Experienced in mitigating billing disputes and ensuring compliance. Eager to apply strong organizational skills to drive client satisfaction and operational excellence.
Overview
2024
2024
years of professional experience
Work History
Account Specialist
Aspirion
04.2021 - 09.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Received inbound calls from patients and would assist with their needs.
- Placed outbound calls for the client in regards to obtaining necessary information.
- Posted payments for the client once located.
Customer Service Representative
The Memory Company
2021 - 03.2021
- Processed orders accurately while ensuring timely delivery to enhance customer satisfaction.
Account Research Specialist
TSYS
10.2011 - 03.2016
- Explained daily processes and procedures to new hires.
- Participated in meetings and brainstorming sessions to discuss new ideas, client projects and assignments.
- Destroyed sensitive documentation within a timely manner.
- Completed daily reports and submitted to leadership.
Education
High School Diploma -
Smiths Station High School
Smiths Station, ALSkills
- Document management
- Microsoft office proficiency
- Customer engagement
- Account updating
- Billing resolutions
- Documentation skill
- Due diligence
- Account investigations
- Billing issue resolution
- Processing payments
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Task prioritization
- Self motivation
Timeline
Account Specialist
Aspirion
04.2021 - 09.2023
Account Research Specialist
TSYS
10.2011 - 03.2016
Customer Service Representative
The Memory Company
2021 - 03.2021
High School Diploma -
Smiths Station High School