Hi, I’m
Demetra Shoemaker
Port St. Lucie,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
years of professional experience
Work History
America's Auto AuctionMoncks Corner, SC
Account Specialist
06.2021 - Current
Job overview
- Manage risk through observance to all policies and procedures, demonstrating sound judgment within established limits
- Demonstrates an enhanced analysis to identify and avoid loss
- Drives positive sales conversations through internal and outbound interactions with a distinct sales process including outbound calling, service to sales, appointment setting promoting client loyalty
- Monthly collecting over 250+ accounts payables and paying out on accounts receivable.
- Delivered accurate billing and timely payments across high-volume client accounts.
America's Auto AuctionMoncks Corner, SC
Office Manager
02.2019 - 06.2021
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in organizing and overseeing assignments to drive operational excellence.
America's Auto AuctionMoncks Corner, SC
Assistant Office Manager
03.2018 - 02.2019
Job overview
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Provided support to the Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Maximized performance by monitoring daily activities and mentoring team members.
America's Auto AuctionMoncks Corner, SC
Account Receivables
03.2016 - 03.2018
Job overview
- Assisted in annual budget preparation by providing timely and accurate account balance information to the finance department.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Wells FargoSummerville, SC
Teller
06.2015 - 03.2016
Job overview
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Interact with customers and peers to demonstrate care, build relationships, and complete requested transactions
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
TitleMax
Store Manager
10.2011 - 12.2014
Job overview
- Perform daily collection calls to decrease debt amount
- Drive sales and customer retention by performing customer transactions with the highest level of integrity
- Manage customer accounts, ensure that payments are made promptly, and collect on past due accounts
- Help increase store profitability through customer relationship development, community involvement, and marketing campaigns.
Education
Indian River College
Associate of Arts
12.2023
Skills
- Processing payments
- Account Servicing
- Microsoft Office proficiency
- Administrative Skills
- Customer Relations
- Account Reconciliation
- Accounts Payable
- Cash Management
Timeline
Account Specialist
America's Auto Auction
06.2021 - Current
Office Manager
America's Auto Auction
02.2019 - 06.2021
Assistant Office Manager
America's Auto Auction
03.2018 - 02.2019
Account Receivables
America's Auto Auction
03.2016 - 03.2018
Teller
Wells Fargo
06.2015 - 03.2016
Store Manager
TitleMax
10.2011 - 12.2014
Indian River College
Associate of Arts