Tanesia Foster

Made outbound calls to assist customers with overdue accounts.

• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Negotiated prices, terms of sales and service agreements.
• Set up new customer accounts and updated existing profiles with latest information.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Conducted routine and emergency head counts.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Boxed, labeled, and transported items to support assembly operations.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.