Michelle Carbajal

• Facilitated prompt and precise communication with both internal teams and customers about every aspect of order fulfillment.
• Provided support in identifying and resolving root causes of customer issues and concerns.
• Collaborated with transportation planning and mill teams to improve complex shipment plans.
• Managed sales orders, production orders, and inventory using forecasting and modeling tools.
• Oversaw order quantities to maximize shipping efficiency and identify cost-effective shipping methods.
• Pulled and analyzed weekly AR account health reports in Qlik Cloud, including aged inventory, past due balances, and OTIF metrics.
• Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.

• Developed and implemented a responsibility matrix.
• Created and implemented changes to the undelivered less than truckload and truckloads reports.
• Established a new delivery routing system with consolidating “Less Than Truckload” (LTL) into “Truckloads” (TL) which resulted in higher efficiency, it also resulted a decreased in cost for the customer.
• Created and managed a monthly spreadsheet to monitor cost savings, consistently communicating results to the client and demonstrating reductions of up to $10,000.
• Conducted analysis of claims associated with the account, developed and implemented a claims tracker report, and provided the customer with a monthly claims report.

• Developed the Client Relationship Guide SOP to enhance client relationships through weekly outreach, building diverse business needs. Trust, rapport, and serving as a main point of contact for
• Implemented a “My Alerts” board to ensure the entire team has visibility to any new event or problem with a shipment.
• Resolved daily issues offering options and alternative solutions to customers to help meet their logistic needs.
• Monitor load board daily to ensure shipments were on track. Notified all parties concerned about any change or delay.
• Tracked shipments daily, by reaching out to carrier representatives, and when needed, dispatchers or drivers.
• Reviewed the Accounts Receivable Unvoiced report to verify all required documents (e.g., PODs) were submitted and customer payments were timely.
• Managed high-volume customer calls, providing updates and making initiative-taking outbound calls as needed.

• Executed direct sales strategies for Comcast services, including cable, internet, home phone, and home security systems.
• Managed customer relationships to ensure satisfaction and repeat business.
• Assisted in resolving customer disputes diplomatically while maintaining a positive company image in the process.
• Implemented promotional campaigns to drive sales and increase brand visibility.
• Enhanced brand visibility by participating in local events, trade shows, and community outreach programs.