Open To Work
Michelle Carbajal
Graphic Packaging International
Summit,IL
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Customer Advocate IILogistics RepresentativeCustomer Support SpecialistSupply Chain Coordinator
Work Type
Full TimePart TimeContract WorkGig WorkVolunteerSeasonal Work
Location Preference
Remote
Minimum Desired Compensation
$58000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
1
Certification
11
Years of experience
2
Languages
Work History
Customer Advocate II
1 Year 3 Months
Graphic Packaging International - Carol Stream, IL | 10.2024 - 01.2026
- Facilitated prompt and precise communication with both internal teams and customers about every aspect of order fulfillment.
- Provided support in identifying and resolving root causes of customer issues and concerns.
- Collaborated with transportation planning and mill teams to improve complex shipment plans.
- Managed sales orders, production orders, and inventory using forecasting and modeling tools.
- Oversaw order quantities to maximize shipping efficiency and identify cost-effective shipping methods.
- Pulled and analyzed weekly AR account health reports in Qlik Cloud, including aged inventory, past due balances, and OTIF metrics.
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
Logistics Representative
4 Years 11 Months
TMC a subdivision of CH Robinson - Chicago, IL | 05.2019 - 04.2024
- Developed and implemented a responsibility matrix.
- Created and implemented changes to the undelivered less than truckload and truckloads reports.
- Established a new delivery routing system with consolidating “Less Than Truckload” (LTL) into “Truckloads” (TL) which resulted in higher efficiency, it also resulted a decreased in cost for the customer.
- Created and managed a monthly spreadsheet to monitor cost savings, consistently communicating results to the client and demonstrating reductions of up to $10,000.
- Conducted analysis of claims associated with the account, developed and implemented a claims tracker report, and provided the customer with a monthly claims report.
Account Coordinator
4 Years 5 Months
CH Robinson, Chicago Central Office - Chicago, IL | 12.2014 - 05.2019
- Developed the Client Relationship Guide SOP to enhance client relationships through weekly outreach, building diverse business needs. Trust, rapport, and serving as a main point of contact for
- Implemented a “My Alerts” board to ensure the entire team has visibility to any new event or problem with a shipment.
- Resolved daily issues offering options and alternative solutions to customers to help meet their logistic needs.
- Monitor load board daily to ensure shipments were on track. Notified all parties concerned about any change or delay.
- Tracked shipments daily, by reaching out to carrier representatives, and when needed, dispatchers or drivers.
- Reviewed the Accounts Receivable Unvoiced report to verify all required documents (e.g., PODs) were submitted and customer payments were timely.
- Managed high-volume customer calls, providing updates and making initiative-taking outbound calls as needed.
Education
HS Diploma
J. Sterling Morton West High School - Berwyn, IL
01-1999
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Skills
Core Expertise: Supply chain
shipment coordination
and process improvement
logistics analysis. Carrier
vendor
and third-party logistics relationship. Inventory
cost reduction
freight claims. Account management
Certification
- Supply Chain Logistics
- Online course authorized by Rutgers the State University of New Jersey and offered through Coursera. September 2024
Timeline
Customer Advocate II
Graphic Packaging International
10.2024 - 01.2026Read more
Logistics Representative
TMC a subdivision of CH Robinson
05.2019 - 04.2024Read more
Account Coordinator
CH Robinson, Chicago Central Office
12.2014 - 05.2019Read more
J. Sterling Morton West High School - HS Diploma,
Read more