Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marina Kain

Perkasie,PA

Summary

Driven, motivational Shift Leader worked in Food Service industry for past 6 years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams. My favorite part of working in the Food Service industry is the customer interactions. I love developing relationships with customers and providing them with a wonderful experience that will have them coming back again and again.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Company
Lansdale, Pennsylvania
06.2016 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Barista

Battery Coffee
Seoul, South Korea
08.2021 - 02.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Front Desk Associate

Menlo Aquatics Center
Perkasie, PA
05.2014 - 06.2016
  • Maintained cleanliness and organization of front desk area.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.

Secretary

John Viscusi's Award Winning Hair Stylist
Philadelphia, PA
06.2013 - 06.2014
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Education

Yonsei University
Seoul, South Korea

Bachelor of Arts - English Language And Literature

Soongsil University
Seoul, South Korea
08.2023

Associate of Arts - Liberal Arts

Montgomery County Community College
Blue Bell, PA
08.2020

Skills

  • POS Inventory System Operation
  • Monetary Transactions
  • Employee Coaching and Motivation
  • High-Energy and Stamina
  • Team Player
  • Food and Beverage Service

Languages

English
Korean

Timeline

Barista

Battery Coffee
08.2021 - 02.2022

Shift Supervisor

Starbucks Coffee Company
06.2016 - Current

Front Desk Associate

Menlo Aquatics Center
05.2014 - 06.2016

Secretary

John Viscusi's Award Winning Hair Stylist
06.2013 - 06.2014

Yonsei University

Bachelor of Arts - English Language And Literature

Soongsil University

Associate of Arts - Liberal Arts

Montgomery County Community College

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Marina Kain