LILIANA VARGAS
Pasco,WA
Summary
Service-oriented rental and receptionist to now accounting and office admin assistant with a 7-year background in car dealership business as well as customer service. From collecting payments from extended warranty companies, loaning banks, titling vehicles, to excellent communication and time management skills along with handling tasks with accuracy and efficiency. Knowledge in Computer and Electronic experience. Bilingual (English and Spanish both oral and written).
Overview
8
8
years of professional experience
Work History
Title Clerk
SPECK BUICK GMC and SPECK HYUNDAI
PASCO, WA
08.2020 - Current
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles. As well as checking titles against odometer readings to verify accuracy of mileage disclosure statements before processing to the state.
Administrative Assistant
SPECK BUICK GMC and SPECK HYUNDAI
Pasco, WA
01.2020 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in business correspondence.
- Making sure we properly take care of funding deals
- Verified correct and all documentation needed for each individual car deal
- Paid off vehicles that were traded in to the dealership if the lienholder was still in record so we can receive title for vehicle and re-sale
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports so everyone could be up to date.
Rental Agent/ Receptionist
Lithia Chrysler Jeep Dodge of Tri-Cities
Kennewick
07.2017 - 01.2020
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Collect payments from extended warranties
- File and maintain records.
customer service
Burger King
Pasco
04.2016 - 07.2017
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Communicate with customers regarding orders, comments, and complaints
- Distribute food to servers.
Education
Associate of Science -
Columbia Basin College
04.2024
High School Diploma -
Chiawana High School
Registered Dental Assistant -
Tri-Tech Skills Center
Skills
- Active Listening
- Honest
- Customer Service
- Time Management
- Bilingual (English and Spanish both oral and written)
- Multitasker
- Accounting
- WA DMV experience titling vehicles
- Check processing
- Office Administration
- Cash deposit preparation
- Computer Skills
Languages
English
Professional
Spanish
Professional
Timeline
Title Clerk
SPECK BUICK GMC and SPECK HYUNDAI
08.2020 - Current
Administrative Assistant
SPECK BUICK GMC and SPECK HYUNDAI
01.2020 - Current
Rental Agent/ Receptionist
Lithia Chrysler Jeep Dodge of Tri-Cities
07.2017 - 01.2020
customer service
Burger King
04.2016 - 07.2017
Associate of Science -
Columbia Basin College
High School Diploma -
Chiawana High School
Registered Dental Assistant -
Tri-Tech Skills Center
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