Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
ADDITIONAL INFORMATION
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TYLER HUGHES

North Little Rock,AR

Summary

Results-driven IT Specialist with three years of experience in software troubleshooting and computer networking, recognized for a strong ability to resolve technical issues and enhance system performance. Proven customer service skills, combined with military experience, contribute to a disciplined and efficient work approach. Committed to leveraging expertise in dynamic environments while continuously learning and implementing new technologies and strategies for effective problem-solving. Passionate about driving innovation and improving operational efficiency through proactive technical solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Printer Technician

Standard Business Systems
10.2024 - Current
  • Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
  • Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Put together a multitude of Toshiba and Lexmark printers differing by type and accessories


IT SPECIALIST

Arkansas National Guard
07.2023 - Current
  • Implement software updates and patches, reducing vulnerabilities and maintaining compliance.
  • Troubleshoot devices and networks to get them in working order.
  • Work with satellites as part of my SASMO position.
  • Setup networks using server stacks and switches.
  • Configure network setting using PUTTY and CLI.

SHIFT LEADER

DYNE Hospitality Group (Tropical Smoothie Cafe)
08.2020 - 10.2024
  • Lead team to ensure smooth operations and customer satisfaction, enhancing overall efficiency.
  • Implement training programs for new hires, fostering a collaborative and skilled workforce.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Manage inventory and supplies, reducing waste and optimizing stock levels.
  • Resolve customer issues promptly, improving service quality and retention rates.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

ADVANCED INDIVIDUAL TRAINING IN INFORMATION TECHNOLOGY -

Information Technology College At The Fort Eisenhower Cyber Center Of Excellence
Fort Eisenhower, GA
07.2023

HIGH SCHOOL DIPLOMA - undefined

Sylvan Hills High School
Sherwood, AR
05.2022

Skills

  • Military Experience
  • Cashiering
  • Computer Networking
  • Software Troubleshooting
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Machine disassembly and reassembly
  • Printer maintenance
  • Electronics troubleshooting
  • Network configuration

Accomplishments

  • Collaborated with team of 3 in the development of a fully functioning map and briefing product for officers during Annual Training.
  • Received ARCOM medal for managing a software system as efficiently as a Chief Warrant Officer during Annual train

Certification

Secret Clearance

LANGUAGES

English

Timeline

Printer Technician

Standard Business Systems
10.2024 - Current

IT SPECIALIST

Arkansas National Guard
07.2023 - Current

SHIFT LEADER

DYNE Hospitality Group (Tropical Smoothie Cafe)
08.2020 - 10.2024

HIGH SCHOOL DIPLOMA - undefined

Sylvan Hills High School

ADVANCED INDIVIDUAL TRAINING IN INFORMATION TECHNOLOGY -

Information Technology College At The Fort Eisenhower Cyber Center Of Excellence

ADDITIONAL INFORMATION

  • MILITARY SERVICE
  • Branch: Army National Guard
  • Service Country: United States
  • Rank: Specialist
  • November 2021 to Present
  • IT Specialist, Experience with computers and computer systems as well as troubleshooting and problem solving
  • Experience troubleshooting Military Satellites
  • Networking experience using command line interface and console cables.
  • Commendations:
  • Army Award Medal, received for being Honor Grad in training

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