Summary
Overview
Work History
Education
Skills
Certification
References
Clearance
Timeline
Generic

KENNITH A. MCKENZIE II

Alexandria

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Printer Technician

FedTec
Reston
08.2024 - Current
  • Diagnosed printer issues and performed necessary repairs and maintenance.
  • Replaced worn parts to ensure optimal printer performance and reliability.
  • Provided technical support to customers through phone and on-site assistance.
  • Documented service records and repair histories for each printer serviced.
  • Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
  • Troubleshot and resolved printer hardware issues.
  • Assisted customers with network printing problems.
  • Installed new printers and ensured proper setup.
  • Provided technical support to customers regarding their printer-related questions or concerns.

Printer Technician

Omni Business Systems Inc
Alexandria
07.2017 - 08.2025
  • Manage both networked and standalone multi-function printers (MFPs), desktop printers, and plotters.
  • Manage the inventory of devices, parts, and toners in the Mark Center office.
  • Monitor and assign Remedy/ServiceNow tickets.
  • Minor plotter maintenance (various models).
  • Install CAC card readers and fax cards.
  • Maintenance of MFPs, printers, and plotters.
  • Toner orders and maintenance requests for various devices.
  • Moving and installation of printers and plotters.
  • Performed basic repairs on HP, Canon, and Xerox printers.
  • Documented service records and repair histories for each printer serviced.
  • Collaborated with suppliers for timely procurement of printer parts and supplies.

Copy Tier 2/ Xerox Team Technician

Powertek
Rockville
10.2013 - 07.2017
  • Manage both networked and standalone Multi-Function Printers (MFPs)
  • Print queue management
  • Monitored and assigned Remedy tickets
  • Record keeping of weekly/monthly Xerox SLA data
  • Minor Plotter maintenance (Various models)
  • Configured MFPs CAC card enablement
  • Enablement of Scan to email
  • Reconfiguration of MFPs for network changes
  • Toner orders and maintenance request for Xerox WorkCentre , moving and installation of Xerox and HP MFPs
  • Performed basic repair on Xerox MFPs

Copy Tier 2/Xerox Workcentre Tech

Hamilton/Ryker
02.2013 - 09.2013
  • Manage both networked and standalone Xerox Multi-Function Printers (MFPs)
  • Toner orders and maintenance request for Xerox WorkCentre, Canon, Savin and Ricoh MFPs

Wireless Consultant

Go Wireless
Dc & Fairfax
11.2009 - 06.2012
  • Opening and closing of store, counting money/revenue register, taking daily inventory, “Touch up” cleaning, Unlocking doors/locked doors/ set security system
  • Stocked merchandise, maintained stock room, restocked shelve when needed, shipped items to store when needed or back to manufacturer when damaged
  • Customer Service
  • Cashier
  • Assisted customers in finding merchandise
  • Answered customer questions

Education

High School Diploma -

Duke Ellington School of the Arts
Washington DC
01.1997

Visual Arts Certificate -

Duke Ellington School of the Arts
Washington DC
01.1997

Skills

  • Proficient in Xerox and HP setup, installations, and print queue creation
  • Experience using Service Now, BMC Remedy, Web HP Web Jet Admin, Xerox CentreWare, Microsoft’s Office and Word, Adobe’s Photoshop, Illustrator, and Painter; Internet Search Engines’ Edge, Safari, Chrome and Firefox
  • Parts replacement
  • Service documentation
  • Multifunction devices
  • Hardware repair
  • Machine disassembly
  • Peripheral setup

Certification

  • Depot International Certificate
  • Trained on HP m401, m602/p4015/m605/m608, 4250n/4350n, HP Color cp4025/cp4525/m553/m555

References

References available upon request.

Clearance

Secret

Timeline

Printer Technician

FedTec
08.2024 - Current

Printer Technician

Omni Business Systems Inc
07.2017 - 08.2025

Copy Tier 2/ Xerox Team Technician

Powertek
10.2013 - 07.2017

Copy Tier 2/Xerox Workcentre Tech

Hamilton/Ryker
02.2013 - 09.2013

Wireless Consultant

Go Wireless
11.2009 - 06.2012

High School Diploma -

Duke Ellington School of the Arts

Visual Arts Certificate -

Duke Ellington School of the Arts

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