Emilio Hernandez
Las Vegas,NV
Summary
Detail-oriented Printer Technician with expertise in electronic troubleshooting and connectivity. Proven ability to implement new projects, mentor team members, and enhance organizational productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Printer Technician
Les Olson Company
01.2019 - Current
- Maintained technology equipment performance by configuring, diagnosing, and repairing hardware.
- Investigated hardware product issues involving materials, and software, and devised solutions.
- Strategically implemented new printer projects and hardware installations to improve workflow for employees.
- Maintained detailed documentation through all phases of testing and analysis to enhance organizational productivity.
- Studied and understood technical manuals and procedural documentation in order to find a resolution.
- Efficiently troubleshot and repaired copier equipment to cut company costs and maximize productivity.
- Mentor new hires on job duties and procedures to become a field technician.
- Production Printer Certified.
Insurance Agent
Shelter Insurance
02.2018 - 01.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Passed Mandatory P&C Exam to become a Licensed Agent withing 6 Months of Employment.
Accident Investigator / Supervisor
Frias Transportation Management, So. Valley View
08.2006 - 11.2017
- Gathered information from the scene including statements, pictures and physical evidence.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Worked with LVMPD and Taxi Cab Authority on gathering and sharing information that pertains to the accident.
- Information that was gathered was created to a report then submitted to Property Damage, Bodily Injury adjusters.
- As a Supervisor I would be responsible for a fleet of Taxi Driver, My Job was to schedule days off and fill open shifts and get my Driver's Shifts Out in a timely manner.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV08.2005
Skills
- Electronic troubleshooting
- Knowledge base
- Network topology
- Connectivity
- Troubleshooting techniques
- Service tickets
- Customer satisfaction
- Hardware diagnostics
- Hardware installation
- Networking issues
- Production printer certified
- Experienced in various printer brands, including Xerox, Brother, and Mint Mailer
Accomplishments
Obtained Certification from many different Copier Manufactures including Sharp, HP and Ricoh Production Models.
Certification
- Sharp Production Printer Certified
- Ricoh Production Printer Certified
Languages
Spanish
Native/ Bilingual
Timeline
Printer Technician
Les Olson Company
01.2019 - Current
Insurance Agent
Shelter Insurance
02.2018 - 01.2019
Accident Investigator / Supervisor
Frias Transportation Management, So. Valley View
08.2006 - 11.2017
High School Diploma -
Eldorado High School
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