AHMEDYASIN ABDULLAHI
Park,US
Summary
Over 8 Years of Technical support experience ,Strong Knowledge of Windows Operating Systems,Active Directory Password resets/Account creation/removels,,etc and knowledge Skills.Excellent Communication and a Customer Support Skills. Seeking an opportunity in building an IT career with a company. Passion in learning, listening and building my IT skills. Teamplayer Teamwork Organization Communication Operating systems Leadership Helpdesk Ticketing System Customer Service
Overview
7
7
years of professional experience
1
1
Certification
Work History
Applications Admin Support
DahabshilHeadquarters Remote, Home Office Dubai
02.2020 - Current
- Account maintenance, and activation of data jacks
- Assist network support team with all releases following Completion of enterprise project work
- Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports
- Install, configure, test, maintain, monitor, and Troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
- Work with Network Administrator to troubleshoot Network issues
- Provide good business management, develops and Promotes relationships with both client and other system engineers
- Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- multiple languages somali,spanish,english
Allstate Transportation Inc
01.2019 - 02.2020
- Remote from home office to.vail co, Responsibilities
- Installing Sever 2016 on virtual box and configuring directory from add roles and features
- Setting up Active directory, Dns, Dhcp on Server 2016
- Setting up Microsoft office 365 on Server 2016
- Creating and setting up user accounts and mailboxes on Server 2016
- Unlocking, resetting and disabling accounts on active directory using Server 2016 experience in desktop hardware and software support
- Receive, document and work problem tickets in the help desk system
- Responsible for all aspects of systems configuration, performance, and operation
- Provide technical support for all hardware & network devices such as pcs, thin clients, laptops, printers, scanners, print servers, and switches
- Install pc systems and additional components such as printers and hand held devices
- Responsible for the deployment of software, remote assistance, and inventory management
Senior Technical Support Representative
Dahabshilbank Remote
08.2016 - 01.2019
- Responsibilities
- Troubleshooting and problem solving Experience
- Reset passwords for employees when needed/walked them through browser maintenance to resolve certain issues which provided excellent customer service
- Troubleshooting and problem Solving experience
- Setup and maintenance of computers/printers/networks
- Experienced with working hands -on /remote issues
- Experienced in the work of all laptop/desktop computers
- Remote desktop
- Assisting with updating/Transferring web tickets from users to their appropriate organizations/units used TCP/IP,DNS,DHS As well as other networking essentials such as vpn/Ethernet
Remote Customer Service Representative
Sahal Solutions Remote
02.2017 - 01.2018
- Support and troubleshoot workstations, servers, and network-related issues
- Perform systems administration for Office 365, SharePoint, Skype for Business, and Microsoft Teams
- Set up and provision new equipment (laptops, desktops, cell phones) and software access, as specified by team member role standards
- Participate in inventory management
- Answered calls and customer questions
- Handled various office administration duties and organized files
- Performed schedule management using MS Outlook
- Responsible for office maintenance as needed
- Helpdesk Ticketing System V1.0
- Support Technical skill V1.0
- Office 365 Administration
- Google IT Support Certification
- CompTIA A+
- AIRS recruiting certification
- Certified Personnel Consultant (CPC) certification
- Technical: Install, Commission, Programming and Testing of CCTV IP Network Camera and DVR Analog PTZ or Fixed Camera to given site project
- Troubleshoot of DVR Analog System's Motherboard and Power Supply
- Install Operating System such as Microsoft Windows XP, Vista and 7
- Knowledgeable in Port Forwarding of Router Configuration hence the Application of the Network will work properly
- Remote Administration using LAN and WAN using
- DYNDNS
- Products for CCTV that handle such as E-Guardian, Hitron, CP Cam, Wonwoo, Panasonic, Mobotix Software
- Terminate Cat5e/Cat6 cables using straight and cross cable, Crimp BNC to Coaxial Cables (RG 59) (RG) Troubleshoot Workstation / Dumb Terminals hence in good condition
- Project Management:
- Read Blueprints for what will be installed CCTV Camera for best viewing of it
- Performs Site Survey to the Given site
- Talks and keeps keen communication for Technician, Electrician and Project Engineer for Target Project
- Customer Care and Support:
- Technical Support for CCTV both Analog and IP Camera
- Talks to Building Engineer, Building Manager, CCTV Operator for proper usage and operation of CCTV System
- Support for to other group department task due to given time
- Financial Management:
- Asses a Budget for Given project such as Housing, Transportation, Food Allowance of Technician, Electrician, CCTV Network Engineer
- Assist for Bill of Quantity of Sales Engineer, Purchase Order, Purchase Requisition, Delivery Order
Education
GED -
Hr BLOCK
St Cloud 02.2022
Associate of Arts - Information Technology
Indian Institute of Technology Bombay - I
Hayderabad 01.2021
Office365 management Active Directory user Management - undefined
Tech High School St
2014
Skills
- Flexible and Adaptable
- Self-Motivated
- Mcrosoft office
- Active Listening
- SomalSomaliish Spanish
- Data Entry
Certification
ACCOMPLISHMENTS
Timeline
Applications Admin Support
DahabshilHeadquarters Remote, Home Office Dubai
02.2020 - Current
Allstate Transportation Inc
01.2019 - 02.2020
Remote Customer Service Representative
Sahal Solutions Remote
02.2017 - 01.2018
Senior Technical Support Representative
Dahabshilbank Remote
08.2016 - 01.2019
GED -
Hr BLOCK
Associate of Arts - Information Technology
Indian Institute of Technology Bombay - I
Office365 management Active Directory user Management - undefined
Tech High School St