TIA LEWIS

● Received incoming shipment loads.
● Communicated with merchandising team to assist with store changes on flow sets.
● Organized stock room to provide a more convenient system of product transfer.
● Assisted Store Manager with additional day to day store operations when approached.

● Managed sales, employees and operations to foster optimal store performance.
● Assisted Store Manager with weekly store goals, set employee performance goals, and evaluated training and onboarding structures.

● Successfully recruited talented staff to meet the needs of store volume and help grow company.
● Reported quarterly employee-performance results to determine strength areas and recruited perspective internal hires.

● Communicated expectations to ensure employees are meeting sales performance goals.
● Responsible for outlining merchandise flows to help pull out optimal product success.
● Evaluated employee performance on a quarterly basis, coached and trained 10+ team members, increasing quality of work and employee motivation.
● Operated and maintained applicant tracking and candidate management systems.

• Gathered client information to determine Bankruptcy eligibility.
• Communicated with perspective clients to set up appointments and arranged consultations to meet with Attorney.
• Filed and organized confidential documents.
• Met with clients face to face to discuss case needs, answered questions and followed up to provide additional support once case was filed.

● Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
● Answered product questions with up-to-date knowledge of sales and store promotions.
● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

● Maintained

● Greeted customers, provided service based on individual need and explained product.

● Completed cashier duties, offered store brand credit card and collected customer information.

● Organized, straightened, and replenished product in all merchandise areas.

● Assisted supervisors with morning/evening checklist to ensure store was prepped for opening and closing.