Jessica Jordan

• Led daily operations to ensure customer satisfaction and efficient service delivery.
• Trained and mentored staff on customer service best practices and restaurant policies.
• Resolved customer complaints promptly to maintain positive dining experiences.
• Monitored staff performance and provided feedback for continuous improvement.
• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Evaluated employee job performance and motivated staff to improve productivity.

Ran sandwiches, grill, drive thru, and front cash. Did salad bar, when Wendy's had them.

• Coordinated with kitchen staff to ensure timely food delivery to customers.
• Handled cash register operations, processing transactions accurately and efficiently.
• Addressed customer complaints promptly, providing effective solutions to enhance experience.
• Assisted in resolving customer complaints or issues quickly and efficiently.
• Enforced safety protocols to maintain a safe working environment for all employees.
• Trained new hires on job duties, safety protocols, and company policies.
• Assisted in maintaining cleanliness and organization of the restaurant environment.