Tara Langford
Summary
Experienced in customer service strategy and team leadership, with a proven track record of enhancing service delivery through effective training programs and streamlined communication processes. Led a team of customer service representatives, resulting in improved customer feedback and increased onboarding efficiency. Developed strategies for conflict resolution and performance management, fostering collaboration across departments to reduce response times for customer inquiries. Monitored staff performance and implemented quality assurance measures to ensure adherence to customer service standards, contributing to overall customer satisfaction improvement.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Manager
Parksidemain8
Greensboro
04.2023 - Current
- Led a team of customer service representatives to enhance service delivery, resulting in improved customer feedback.
- Developed and implemented training programs for new hires, increasing onboarding efficiency and overall team competency.
- Streamlined communication processes between departments, fostering collaboration and reducing response times for customer inquiries.
- Bilding RTS for movie show times
- Website updates
- Take money to bank
- Closing and opening the bilding.
- Big/school group planning
- Placing orders
- Make schedule
- Do daily and Monthly reports
- I do way more than this. I do whatever the bilding needs done to keep the bissness running.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Conducted regular performance reviews, providing constructive feedback that supported employee growth and improved team dynamics.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Education
Ashworth College
Norcross, GASkills
- Customer service strategy
- Team leadership
- Performance management
- Conflict resolution
- Training development
- Communication processes
- Escalation handling
- Scheduling management
- Report generation
- Cross-department collaboration
- Customer satisfaction improvement
- Staff performance monitoring
- Problem resolution
- Group planning
- Order management
- Website updates
- Banking transactions
- Building management
- Customer relationship management
- Staff education and training
- Report preparation
- Product knowledge
- Schedule coordination
- Focused on customer satisfaction
- Service delivery optimization
- Account authorizations
- Verbal and written communication
- Positive and constructive feedback
- Problem-solving
- Quality assurance
- Client relations and retention
- Team building and leadership
- Customer relationship management (CRM)
- Time management
- Project management
- Customer service
References
References available upon request.
Reference
- Tracy Mize (706) 347-4343 an employee that has worked under me still to date.
- Catherin Smith (404) 731-9201 a school group leader i deal with for big groups
Timeline
Customer Service Manager
Parksidemain8
04.2023 - Current
Ashworth College