Wanda Brown
Daytona Beach
Summary
Driven retail leader with extensive experience at Victoria’s Secret, excelling in team motivation and inventory control. Proven track record in boosting backend operations by 20%, enhancing customer satisfaction, and implementing revenue growth strategies. Skilled in employee training and merchandising, consistently delivering results through collaborative leadership and targeted promotions.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Victoria’s Secret
Daytona Beach
03.2024 - 03.2026
- Managed a team of 43 employees to ensure efficient workflow and collaboration.
- Led a team in backend operations to increase performance by 20% to save on payroll
- Conducted one-on-one meetings with employees to review performance, align priorities, and deliver feedback.
- Assigned tasks and monitored project personnel performance to ensure project goals were met.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Manager
Claire's
Daytona Beach
11.2021 - 01.2024
- Implemented targeted
- Maintained optimal coverage during peak hours
- Trainedd staff members in customer engagementmentments
- Arranged staffing schedules to support business operations
- Managed the setup of displays, inventory, and
- Conducted quarterly performance reviews with all
- Executed loss assessments to minimize inventory shrinkage
Store Manager
Subway
Daytona Beach
04.2017 - 01.2021
- Increased overall store revenue by 45%
- Increased repeat customer visits by 63%
- Drove $200 monthly sales growth through targeted promotions and product placement.
- Oversaw setup of displays, inventory management, and staffing to optimize store operations.
- Reduced employee turnover by 30%
- Conducted quarterly performance reviews with all staff.
- Developed and implemented new procedures to improve efficiency.
- Coordinated and aligned inventory purchases with sales forecasts.
- Revised pricing models to improve competitiveness and align with market trends.
Store Manager
Family Dollar
Daytona Beach
01.2013 - 01.2017
- Developed strategies that increased customer retention through personalized service and targeted outreach.
- Enhanced front-line operations, leading to better customer interactions and increased satisfaction.
- Streamlined in-store operational systems, resulting in improved efficiency and reduced customer wait times.
- Maintained optimal coverage during peak hours.
- Implemented targeted promotions.
- Implemented cost controls.
- Prioritized customer engagement to strengthen relationships.
- Disposed of obsolete inventory using sustainable methods.
Store Manager
Circle K
Orange City
01.2002 - 01.2013
- Ensured optimal staffing coverage during peak hours to enhance customer service.
- Executed targeted promotions to drive customer engagement and sales.
- Streamlined processes to enhance operational flow in the workplace.
- Optimized purchasing processes to improve ease of purchase for shoppers.
- Monitored financial performance to maintain profit margins across product lines.
- Established local partnerships to boost store visibility and attract new customers.
- Revised pricing models to align with market trends and customer expectations.
Education
High school or equivalent -
T-Dewitt Taylor Middle-High School
Pierson, FL01-1998
Skills
- Customer service strategy
- Customer engagement tactics
- Customer relationship management
- Customer satisfaction
- Customer retention strategies
- Customer feedback systems
- Customer service initiatives
- Service needs response
- Results management
- Budgeting and cost control
- Performance metrics analysis
- Process improvement
- Operational readiness
- Inventory control
- Sourcing solutions
- Market analysis
- Risk management practices
- Team leadership and development
- Team collaboration improvement
- Retail leadership
- Training and mentoring
- Client satisfaction focus
- Customer focus
- Satisfaction improvement
Timeline
Customer Service Manager
Victoria’s Secret
03.2024 - 03.2026
Store Manager
Claire's
11.2021 - 01.2024
Store Manager
Subway
04.2017 - 01.2021
Store Manager
Family Dollar
01.2013 - 01.2017
Store Manager
Circle K
01.2002 - 01.2013
High school or equivalent -
T-Dewitt Taylor Middle-High School