Koryn Cruz
Katy,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Hair Stylist
Lifetime Fitness
Katy, TX
2018.10 - 2021.08
- Stylist -Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Inventory - Performed data entry and completed proper paperwork.
- Concierge-Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintenance -Carried out day-day-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
Concierge
Kidstown Dental
Katy, TX
2017.02 - 2018.10
- Front Office Receptionist -Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Records Assistant -Assisted with typing, data entry and answering incoming calls as required.
- Office Coordinator - Followed confidentially regulations to maintain privacy.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Received and processed stock into inventory management system
- Improved operations through consistent hard work and dedication
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Increased customer satisfaction by resolving issues
- Maintained excellent attendance record, consistently arriving to work on time
Operations Assistant
Mueller Environmental Designs, Inc
Brookshire, TX
2016.02 - 2017.03
- Customer Service Representative - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sales Consultant - Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Office Assistant -Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Prepared and proofread reports detailing operations activities
- Assisted with facility scheduling and customer service
- Solved problems timely and effectively, ensuring customer satisfaction
- Completed daily logs for management review
- Managed [Type] calendar and recommended adjustments based on demand
- Drafted common document templates for use by executives and employees
- Ordered and distributed office supplies while adhering to fixed office budget
Stylist and Assistant Manager
Wen Chic Image Bar
Katy, TX
2013.06 - 2016.03
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Worked with men, women and children to complete [Service] on daily basis.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Handled payment transactions using [Software] to maintain accuracy and payment processes.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Increased sales [Number]% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Updated customer service standards to increase number of return customers and overall company profits [Number]%.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetologist - Stylist
Paul Mitchell The School - Houston
Houston, TX08.2014
Some College (No Degree) - Hospitality Administration And Management
University of Guam
Mangilao, GUHigh School Diploma -
George Washington High School- Mangilao, GU
Guam06.2008
Skills
- Ability to learn & adapt immediately
- Ability to accurately arrange, coordinate/ schedule time and details for clients
- Strong Organization/Communication Skills
- Able to work independently
- Ability to decipher & execute problems efficiently
- Relationship building and management
- Sales expertise
- Texas Licensed Cosmetologist
- Highly motivated self-starter
- Multitasking and Prioritization
- Upbeat and Positive Personality
Timeline
Hair Stylist
Lifetime Fitness
2018.10 - 2021.08
Concierge
Kidstown Dental
2017.02 - 2018.10
Operations Assistant
Mueller Environmental Designs, Inc
2016.02 - 2017.03
Stylist and Assistant Manager
Wen Chic Image Bar
2013.06 - 2016.03
Cosmetologist - Stylist
Paul Mitchell The School - Houston
Some College (No Degree) - Hospitality Administration And Management
University of Guam
High School Diploma -
George Washington High School- Mangilao, GU