Keon Terrell
Suitland,MD
Summary
Proven expertise in facilities maintenance and customer service, demonstrated through a successful tenure at USPS. Leveraged cleaning expertise and restroom care to enhance facility cleanliness, achieving significant germ reduction. Excelled in multitasking and prioritizing tasks at the Archdiocese of Washington, ensuring high levels of customer satisfaction and accuracy in mail handling.
Overview
16
16
years of professional experience
Work History
Janitor
USPS
03.2019 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Cabin Cleaner
ASIG, Aircraft Service International Group
08.2009 - 01.2015
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
Mailroom Clerk
Archdiocese of Washington
06.2015 - 11.2018
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
Education
Diploma -
Forestville High School
Forestville, MD05.2003
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Facilities maintenance
- Chemical handling
- Waste disposal management
Timeline
Janitor
USPS
03.2019 - Current
Mailroom Clerk
Archdiocese of Washington
06.2015 - 11.2018
Cabin Cleaner
ASIG, Aircraft Service International Group
08.2009 - 01.2015
Diploma -
Forestville High School
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