Erick Graves
Maplewood,NJ
Summary
Highly effective team player with over 30 years of experience specializing in customer connection, maximizing people's experiences, coaching towards self empowerment, and strategy implementation for targeted goals. Professional career built on being dedicated, intuitive and authentic. Offering an array of skills in client management, fostering strong business relationships, consulting, and maintaining high client retention rates.
Track record of success contributing to a positive company culture while simultaneously exceeding company's goals an objectives along with all sales targets and deadlines in a fast-paced, dynamic environments.
Overview
30
30
years of professional experience
Work History
Personal Transformer and Goal Coach
Body By Struggle
Maplewood, New Jersey
02.2010 - 02.2022
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
- Assisted clients in finding new ways to inspire healthier habits.
- Coached over 500 clients by developing health goals and action plans.
- Provided comprehensive, empowering, and professional self empowerment coaching programs so members remain motivated to attain personal health and fitness goals.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Developed programs for teaching students and public.
- Partnered with agencies and organizations driving improvements in community health.
- Provided and taught self defense classes to increase public safety and awareness.
Lead Customer Service Trainer and Supervisor
Port Authority Of New York And New Jersey/ ERMC
Newark , New Jersey
02.2002 - 02.2020
- Coached employees through day-to-day challenges using my P.E.R.K method and P.N.P. Formula.
- Assessed personnel performance and implemented techniques and strategies to increase self empowerment.
- Researched and corrected regular, advanced and long-standing customer concerns to promote customer satisfaction
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategy to increase customer retention.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06.1992
Skills
- Multi adjusting leadership skills
- Strategic planning and execution
- Life Skill training
- Presentation Skills
- Crisis Response-evaluation and effective response
- Personal training and coaching
- Exercise and life program design
- Life counseling & coaching
- Intervention planning
- Skilled in intake interviewing
- Communications theory
- Team Building
Accomplishments
Lead Customer Service Trainer for the volunteer staff of Super Bowl VIII
Trained over 50,000 employees over my customer service tenure
Disciplines
30+ Practitioner of Martial Arts
Photographer
Film Maker
Writer
Timeline
Personal Transformer and Goal Coach
Body By Struggle
02.2010 - 02.2022
Lead Customer Service Trainer and Supervisor
Port Authority Of New York And New Jersey/ ERMC
02.2002 - 02.2020
High School Diploma -
East Orange Campus High School