Sydney Hodson

At Foot Locker, I was continually a top-performing sales person, helped over 30 customers per day, answered over 10 phone calls per day, assisted customers in-store and over the phone, provided excellent customer service, took on many responsibilities on a daily basis, located inventory in-store and at other locations, cleaned the store to keep a good presentation to customers, assisted customers throughout their entire shopping experience, and set-up new displays every few weeks to show off the new products that were in-store.

• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Completed orders and organized product deliveries to meet customer timetables.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Achieved perfect attendance and on-time record.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Processed product returns and assisted customers with other selections.
• Solved customer challenges by offering relevant products and services.

At Dick's Sporting Goods, I worked at the customer service desk and helped more than 30 customers a day with returns, exchanges, and processing checkouts, answered more than 10 phone calls a day and, if needed, transferred the customer to the appropriate department, directed people to the proper area of the store where the products they needed were, helped clean the store when closing and prepared it for the next day, and assisted in each department when needed.

• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Delivered superior customer service to retain existing customers and attract future customers.
• Determined customer needs and interests to recommend products and services to customers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Attended monthly sales meetings and quarterly sales trainings.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Worked independently with minimal supervision.
• Trained new employees on customer service, money handling and organizing strategies.

At The Dance Attic, I worked the front desk when I was not in dance class. Some of the duties include answering the phone and answering questions or taking messages, cleaning the dance studio, getting mail and packages that arrived, managed any filing or paperwork that needed to be done, and assisted those at the studio who needed help. On average, there were more than 50 students and parents in the studio daily so I would also do what I could to keep the environment as calm and positive as possible within the lobby area.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored office supplies by checking inventory and placing orders.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Transcribed phone messages and relayed to appropriate personnel.