Mohamad Abou Chaaban
Aurora,CO
Summary
Results-driven Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handling complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loan Officer
Premier Members Credit Union
Boulder, CO
02.2021 - Current
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Approved or denied loan applications based on established guidelines.
- Oversee 100+ applications per day with over 60% closing rate.
Brand Representative
Redcon1
Boulder, CO
05.2019 - Current
- Communicated product value, quality and style to educate and entice potential customers
- Snapped professional quality photographs to use on social media channels for promotional campaigns
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Planned future sampling opportunities and special events.
Bank Teller
Premier Members Credit Union
Boulder, CO
01.2020 - 02.2021
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Served as the primary point of contact for customers, providing assistance with account maintenance and transactions.
- Over 200 people assisted per day with a 9.8 customer satisfaction rating.
Data Entry
Consolidated Contractors Company
Dubai, UAE
07.2015 - 07.2018
- Obtained scanned records and uploaded them into the database.
- Added documents to file records and created new records to support filing needs.
- Entered client information into databases quickly and with minimal errors.
- Corrected and modified inaccurate files and records.
- Organized paper formats, paper backups, and material source files.
- Handle over 20 new spreadsheets per day.
- Answer and respond to over 200+ calls and emails per day.
SALES CLERK
The Vitamin Shoppe
Daytona Beach, FL
06.2014 - 08.2014
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged with customers in a sincere and friendly manner.
- Processed payments and returns with accuracy and efficiency.
- Recommended merchandise to customers based on their needs and preferences.
- Opened and closed store by balancing cash registers and receipts.
- Organized backroom stock areas as well as kept up with organization of front end display area.
Education
Bachelor of Arts - Economics
University of Colorado At Boulder
Boulder, CO06.2019
Minored - Business
University of Colorado At Boulder
Boulder, CO05.2019
High School Diploma -
American Community School
Abu Dhabi, UAE06.2014
Skills
- Marketing and Advertising
- Loan Application Management
- Customer Relationship Development
- Database Management
- MS Office Expertise
- Energetic
- Reliable
- Economics Understanding
- Oral and Written Comprehension
- Organizational Strengths
- Analytical and Critical Thinking
- Document Analysis
- Excellent Communicator
- Typing 60 WPM
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Loan Officer
Premier Members Credit Union
02.2021 - Current
Bank Teller
Premier Members Credit Union
01.2020 - 02.2021
Brand Representative
Redcon1
05.2019 - Current
Data Entry
Consolidated Contractors Company
07.2015 - 07.2018
SALES CLERK
The Vitamin Shoppe
06.2014 - 08.2014
Bachelor of Arts - Economics
University of Colorado At Boulder
Minored - Business
University of Colorado At Boulder
High School Diploma -
American Community School
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