Esther Akinyemiju
Student
New City,New York
Summary
Diligent customer experience professional successful at satisfying different types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Gifted Director with solid record of accomplishment in overseeing marketing departments, strategies and key projects for driven clientele. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Director of Race Experience
Autobahn Indoor Speedway And Events
West Nyack, NY
02.2020 - Current
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Maintained store cleanliness, recovery and readiness for customers.
- Adhered to and held associates accountable to corporate standard operating procedures.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Offered direction and gave constructive feedback to motivate team members.
- Trained and motivated new associates on daily routines to sustain business productivity.
Teaching Assistant
Rockland Boces
West Nyack, NY
10.2019 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Completed daily reports, meal count sheets and attendance logs.
- Assessed student assignments to check quality and completeness before submission for grading.
Education
Bachelor of Science - Social Work
Ramapo College of New Jersey
Mahwah, NJ 08.2021 - Current
Associate of Science - Sociology
Westchester Community College
Valhalla, NY 01.2019 - 06.2021
Skills
Staff Management
Timeline
Bachelor of Science - Social Work
Ramapo College of New Jersey
08.2021 - Current
Director of Race Experience
Autobahn Indoor Speedway And Events
02.2020 - Current
Teaching Assistant
Rockland Boces
10.2019 - Current
Associate of Science - Sociology
Westchester Community College
01.2019 - 06.2021
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