Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Quynh Trang Nguyen

Summary

Curious and detail oriented professional with a background in client support and operations, now transitioning into data analytics. Recently completed the Google Data Analytics Certificate, gaining hands-on experience with Excel, SQL, and data visualization tools. I'm passionate about turning information into insights and excited to bring my problem-solving skills, accuracy, and business understanding into a data analyst role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Agent Support Specialist

Icon Payments
03.2025 - Current
  • Provide ongoing support to agents throughout the merchant lifecycle, from initial application submission to post-boarding account maintenance.
  • Review and validate documentation submitted by agents to ensure all required materials are complete before forwarding to processors such as Fiserv and Elavon.
  • Accurately enter and update merchant information in internal CRM systems and processor-specific portals, ensuring data quality and consistency.
  • Assist agents with post-boarding tasks including rate changes, statement inquiries, and account updates, coordinating with internal teams as needed.

Customer Support Specialist

J&A USA
10.2023 - 02.2025
  • Handled inquiries from distributors and nail salon owners regarding product issues, pricing, and return/refund policies; partnered with the technical team to troubleshoot and resolve equipment-related concerns.
  • Created and processed sales orders and invoices, managed online orders through Magento, and worked with the sales team to ensure timely and accurate fulfillment.
  • Maintained and updated order and account records using internal CRM systems, ensuring accuracy and consistency across platforms.
  • Monitored inventory using QuickBooks and coordinated with fulfillment teams to confirm stock availability and support smooth order processing.

Korean Vietnamese Interpreter

Self-employed
10.2022 - 07.2023
  • Provided consecutive interpretation for meetings and conferences between Korean and Vietnamese speakers, ensuring accurate and culturally appropriate communication.
  • Supported business development by facilitating connections and introductions between Korean and Vietnamese partners.

Korean Vietnamese Interpreter

OneUniverse VN
04.2019 - 09.2022
  • Translated project documents, client orders, and feedback between Korean and Vietnamese, ensuring clear communication between art directors and artists.
  • Interpreted meetings and daily discussions to support collaboration between Korean stakeholders and the Vietnamese production team.
  • Worked closely with project managers and the art team to support timelines, clarify feedback, and help meet client expectations and deadlines.

Patient Support Specialist

Grand Plastic Surgery Hospital
11.2017 - 11.2018
  • Interpreted consultations between Vietnamese patients and Korean surgeons, ensuring clear understanding of expectations, procedures, and outcomes.
  • Managed the hospital's Vietnamese social media page, including content posting, inbox communication, and patient inquiries; provided initial consultations and guidance for interested clients.
  • Collaborated with the marketing team to pitch campaign ideas for the Vietnamese market.
  • Maintained patient relationships through post-surgery follow-up and ongoing support.

Education

Bachelor of Arts - Hospitality And Tourism Management

Dongguk University
Korea
08-2017

Skills

    Data Analysis & Tools:
    Google Sheets, Microsoft Excel (VLOOKUP, PivotTables, charts), SQL (basic queries, JOINs, filtering)

    Technical Skills:
    SQL, Spreadsheets, Data Cleaning, Data Validation, CRM systems, QuickBooks, Magento

    Business & Communication:
    Client Support, Cross-team Collaboration, Multilingual Interpretation (Korean–Vietnamese)

Certification

Google Data Analytics Certificate

Languages

English
Full Professional
Korean
Full Professional
Vietnamese
Native or Bilingual

Timeline

Agent Support Specialist

Icon Payments
03.2025 - Current

Customer Support Specialist

J&A USA
10.2023 - 02.2025

Korean Vietnamese Interpreter

Self-employed
10.2022 - 07.2023

Korean Vietnamese Interpreter

OneUniverse VN
04.2019 - 09.2022

Patient Support Specialist

Grand Plastic Surgery Hospital
11.2017 - 11.2018

Bachelor of Arts - Hospitality And Tourism Management

Dongguk University

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