Claire Wilkins
Maineville
Summary
Dynamic professional with a proven track record in customer service and sales, notably at The Club at Harpers Point. Excelled in engaging clientele and boosting sales through effective communication and marketing strategies. Demonstrates a strong team player attitude and a service-oriented mindset, contributing to significant improvements in customer satisfaction and loyalty.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Bartender
The Club at Harpers Point
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cafe Manager
Big Tree Plantation
11.2024 - 12.2024
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Social Media Intern
WG Content
03.2024 - 10.2024
- Stayed current on industry trends, incorporating best practices into daily work processes for continuous improvement.
- Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.
- Generated and curated visual assets for use across multiple channels, maintaining consistency in brand identity.
Education
Associate of Arts - History
University of Cincinnati
Cincinnati, OH04-2025
High School Diploma -
Cincinnati Hills Christian Academy
Cincinnati, OH03-2019
Skills
- Clear and effective communication
- Team player attitude
- Customer service
- Strong multitasking
- Highly reliable
- Engaging personality
- Complex Problem-solving
- Memory retention
- Service-oriented mindset
- Salesmanship
- Marketing and sales experience
Timeline
Cafe Manager
Big Tree Plantation
11.2024 - 12.2024
Bartender
The Club at Harpers Point
03.2024 - Current
Social Media Intern
WG Content
03.2024 - 10.2024
Associate of Arts - History
University of Cincinnati
High School Diploma -
Cincinnati Hills Christian Academy
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