Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match
Summary
Seeking full-time employment in a dynamic, challenging position that uses my job skills acquired from long and varied experience in the insurance industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
Gallagher
01.2022 - 04.2026
Managed book of 130 client relationships to ensure satisfaction with employee benefits services.
Conducted detailed plan analysis to optimize employee benefits offerings.
Streamlined enrollment processes, enhancing efficiency and accuracy in data management.
Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
Educated clients on industry trends, regulatory updates, and best practices in employee benefits management.
Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
Maintained accurate records of client interactions using CRM software, improving efficiency in managing accounts.
Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients in a timely manner.
Sales Executive – Small Group Direct
Aetna
01.2010 - 01.2013
Sold Small Group Health Insurance directly to Plan Sponsors
Cross-sold Dental and Life Products
Analyzed documentation for determination of eligibility while adhering to applicable regulations
Reviewed and submitted new business applications
Worked collaboratively with Underwriting and Plan Sponsor on application requirements
Managed book of approximately 150 open leads at a time to maximize production
Education
High School -
St Vincent Pallotti High School
Laurel, MD
01-1984
Some College (No Degree) - General Studies
Howard Community College
Columbia, MD
01-2003
Skills
Skillful Communicator (Oral & Written)
In-depth knowledge of the Health Insurance Industry
Employee Benefits Account Manager at Miller Loughry Beach Insurance and Services, Inc.Employee Benefits Account Manager at Miller Loughry Beach Insurance and Services, Inc.