Paula Keyes
D
Port Arthur,TX
Summary
20 Years with the Houston Fire Department. Worked as a firefighter EMT, Certified Hazmat Technician, Airplane Rescue fire fighting. Currently working as a 911 Communication Captain.
Overview
27
27
years of professional experience
Work History
Communications Captain
City Of Houston Fire Department
Houston, United States
12.2016 - Current
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Prepared event communications for special events, took photographs during event, and promoted on web and periodical channels.
- Improved team efficiency via training in sales, marketing and promotions.
- Managed email marketing encompassing content development, SEO and distribution using Mail Chimp.
- Improved operations through consistent hard work and dedication
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Exceeded goals through effective task prioritization and great work ethic
- Maintained excellent attendance record, consistently arriving to work on time
- Adhered to social distancing protocols and wore mask or face shield
Firefighter Captain
City Of Houston
Houston, TX
10.2001 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Education
Associate of Science - Fire Science
High School Diploma -
06.1986
Skills
- Effective communications
- Inter-departmental communications
- Friendly and professional communications
- Internal / External Communications
- Oral communications
- Crisis and emergency communications
- Life and Property Protection
- Hazardous Chemicals
- Emergency Medical Treatment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communications Captain - City Of Houston Fire Department
12.2016 - Current
Firefighter Captain - City Of Houston
10.2001 - Current
Houston Community College - Associate of Science, Fire Science
Thomas Jefferson High School - High School Diploma,
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