Tanisha Dennis
Oklahoma City,OK
Summary
Competent sales and service representative driven to exceed assigned goals and build long-term relationships with customers. Cultivate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Driven to build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
2
2
years of professional experience
Work History
Membership Coordinator
YMCA Of Greater Oklahoma City
Oklahoma City, OK
09.2021 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Greeted and welcomed new members, establishing and member relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Insurance Billing Coordinator
R1- Intermedix
Oklahoma City, OK
05.2021 - 05.2021
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment with focus on accuracy and efficiency.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Patient Care Coordinator
Quest Diagnostics
Oklahoma City, OK
05.2018 - 08.2019
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Encouraged patients to schedule recommended tests and procedures.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Connected patients with available community and charitable resources.
Medical Insurance Customer Service
Hewlett Packard Enterprise
Oklahoma City, OK
01.2017 - 06.2017
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Maintained current product knowledge to meet customer needs and increase sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
High School
Oklahoma City, OKBusiness
Oklahoma City Community College
Oklahoma City, OKSkills
- Efficient and Detail-Oriented
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Customer Data Confidentiality
- Understanding Customer Needs
- Establishing and Maintaining Customer Relationships
- Business Development
- Cultural Awareness and Sensitivity
- Membership Inquiries and Renewals
- Inbound and Outbound Calling
Timeline
Membership Coordinator
YMCA Of Greater Oklahoma City
09.2021 - Current
Insurance Billing Coordinator
R1- Intermedix
05.2021 - 05.2021
Patient Care Coordinator
Quest Diagnostics
05.2018 - 08.2019
Medical Insurance Customer Service
Hewlett Packard Enterprise
01.2017 - 06.2017
High School Diploma -
High School
Business
Oklahoma City Community College