JENNELYN DAFFER
AP Professional/Providence Health
West Richland,WA
2
Languages
14
years of professional experience
Highly organized professional with experience in medical front office operations. Skilled in providing excellent customer service, data entry and patient intake. Adept at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility. Committed to maintaining HIPAA compliance and safeguarding sensitive information.
Work History
Project Assistant Contract (Short Term)
1 Month- Managed payer credentialing tickets to restore provider access, resulting in expedited enrollment.
- Maintained SharePoint document repository with strict version control accurate, audible credentialing records.
- Revoked provider credentials on payer portals compliance and reducing unauthorized billing risk.
- Processed payer credentialing packets using payer portals and email, reducing application backlogs and errors.
- Processed payer portal ticket batches daily, updated credential statuses, and cleared access exceptions.
Senior Patient Service Specialist
1 Year 7 Months- Collaborated with departments to streamline patient flow and enhance service quality.
- Resolved patient complaints through active listening and effective communication, contributing to higher patient satisfaction.
- Researched billing accounts and prepared refunds or adjustments to ensure accurate financial resolution and patient trust.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Successfully coordinated and managed patient scheduling, appointment reminder calls, and patient registration in a fast-paced medical office environment.
- Collaborated with colleagues or worked independently to adapt to various tasks.
- Ensured HIPAA compliance by protecting the confidentiality of protected health information.
- Implemented customer service strategies that elevated service levels within the department.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
Admitting Clerk
5 Years 5 Months- Perform admitting duties, explain various forms such as patient's rights, medical releases & insurance.
- Processed requests to improve patient experience and ensure timely service delivery.
- Assessed payment methods and coordinated with specialists to provide financial options for patient access.
- Greeted visitors, evaluated purpose of visit, and directed to appropriate staff to streamline service.
Dietary Helper
2 Years- Modified menus to meet dietary restrictions, improving patient satisfaction.
- Processed diet orders and addressed inquiries from nursing units and other hospital areas, ensuring accurate service delivery.
- Created food production sheets to organize daily kitchen operations, enhancing workflow efficiency.
Nursing Assistant
5 Months- Facilitated personal hygiene and daily living activities for patients, enhancing comfort and overall well-being.
- Aided residents with daily living activities and personal hygiene, ensuring dignity and respect.
- Monitored vital signs and reported changes to nursing staff.
- Delivered comfort to patients while ensuring safe transportation and accurate monitoring of vital signs.
- Provided companionship and emotional support through engaging activities, contributing to a positive and supportive environment.
Education
- PATIENT SERVICE SPECIALIST
NURSING ASSISTANT - Nursing Assistant
High School Diploma
Associate of Applied Science - Information Technology
Skills
Patient registration
Insurance verification
Insurance billing
Billing resolution
HIPAA compliance
HIPAA regulations
ICD-9 and ICD-10
Electronic health records
Epic EHR system
Patient scheduling
Appointment scheduling
Referral coordination
Fee collection
Data entry
Health insurance knowledge
Medical terminology proficiency
Registration management
BLS & CPR certified
Microsoft Office Suite
Time management
Organization
Multitasking
Team collaboration
Customer service
Phone and email etiquette
Medical billing expertise
LANGUAGES
English
Tagalog
Interests
Skiing
Hiking
Running
Tennis
Cooking
Timeline
Project Assistant Contract (Short Term)
AP Professional/Providence Health
09.2026 - 10.2026Read More
Senior Patient Service Specialist
Kadlec Regional Medical Center
07.2024 - 02.2026Read More
Admitting Clerk
Grande Ronde Hospital
06.2015 - 11.2020Read More
Dietary Helper
Grande Ronde Hospital
06.2013 - 06.2015Read More
Nursing Assistant
Vista Retirement Home
01.2013 - 06.2013Read More
Purdue Global
Associate of Applied Science from Information Technology
Read More
Biatriz D. Durano National High School
High School Diploma
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Blue Mountain Community College
NURSING ASSISTANT from Nursing Assistant
Read More
Providence Healthcare
from PATIENT SERVICE SPECIALIST
Read More