Rachael Hooker
Kalispell,MT
Summary
Operations-focused professional with 12+ years of experience in medical administration, workflow coordination, patient support, and regulatory compliance. Skilled in managing high-volume records, multi-office operations, and customer service in fast-paced environments. Strong communicator with proven strengths in process improvement, scheduling, and cross-functional support. Brings additional entrepreneurial experience managing long- and short-term rental properties, emphasizing organization, client relations, and business operations.
Operations professional with strong expertise in machinery and process optimization. Known for enhancing productivity and ensuring operational efficiency through technical acumen and problem-solving skills. Reliably collaborates with teams to meet goals and adapts to evolving demands with ease. Skilled in equipment maintenance, safety protocols, and workflow management.
Overview
20
20
years of professional experience
Work History
Real Estate Investor & Short/Long-Term Rental Operator
Self-Employed
Kalispell, MT
04.2012 - Current
- Manage long-term rentals (since 2012) and short-term Airbnb operations (since 2023).
- Oversee pricing, guest communication, maintenance coordination, vendor management, and financial tracking.
- Use CRM tools and dynamic pricing platforms to optimize occupancy and streamline communication.
- Maintain compliance with state, city, and HOA regulations; manage rental agreements and documentation.
- Analyze market trends and property performance to guide investment decisions.
- Developed and implemented efficient workflows to enhance productivity across various tasks.
Healthcare Manager Craftsman / Medical Administration Specialist
United States Air Force
02.2006 - 12.2017
- Supported 7 medical offices serving 8,900+ beneficiaries; completed registration, eligibility checks, and patient support.
- Managed 60,000+ medical records; ensured HIPAA compliance and PHI protection.
- Conducted quality control on 450+ records, reducing misfiles by 99%.
- Processed OHI registrations and validated 2,800+ TPC forms, increasing collection rates by 34%.
- Coordinated schedules for 40+ staff; maintained supply inventories and budgets.
- Created internal communications and informational materials using Microsoft Office and Publisher.
- Supervised six personnel; provided training, workflow oversight, and compliance checks.
- Supervisor: Available upon request | May contact: Yes
Deployment Manager / Medical Emergency Manager
United States Air Force
Bellevue, NE
07.2012 - 02.2016
- Managed deployment readiness for 300+ personnel annually, ensuring training, documentation, and equipment compliance.
- Tracked deployment status and readiness metrics using Excel for command leadership.
- Coordinated travel, communication requirements, and mission-specific preparation.
- Led deployment planning and execution for military operations, ensuring mission readiness and logistics efficiency.
- Coordinated cross-functional teams to streamline supply chain processes and enhance operational effectiveness.
- Facilitated communication between departments, promoting collaboration and alignment on project goals and timelines.
- Mentored junior staff on best practices in deployment management, enhancing team capabilities and succession planning efforts.
- Managed vendor relationships throughout the deployment process, ensuring timely delivery of essential services and products while maintaining strict quality control measures.
- Served as a subject matter expert on deployment best practices, providing guidance and support to colleagues across the organization as needed.
- Established standardized procedures for tracking and reporting on deployment status, providing greater transparency for stakeholders throughout the organization.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
Commander Support Staff
United States Air Force
Bellevue, NE
11.2009 - 05.2011
- Streamlined budget management, purchase card transactions, and supply requests to enhance clinic efficiency.
- Administered security management functions, focusing on clearance documentation and adherence to compliance regulations.
- Processed travel orders and vouchers to ensure accurate and timely reimbursement.
- Managed executive calendars, prioritizing meetings and optimizing scheduling for efficiency.
- Coordinated travel arrangements, ensuring compliance with corporate policies and cost control measures.
- Developed and maintained filing systems, enhancing document retrieval and organization across departments.
- Prepared detailed reports and presentations, supporting executive decision-making processes with accurate data analysis.
- Led onboarding process for new staff members, fostering a collaborative team environment through mentorship.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Education
Master of Business Administration (MBA) - Business Administration And Management
Bellevue University
Bellevue05-2026
Bachelor of Arts - Communication and Mass Media
Bellevue University
Bellevue01-2013
Associate of Science - Health Care Management
Community College of The Air Force
Montgomery01-2012
Skills
- Patient Registration
- Eligibility Verification
- Medical Records Management
- HIPAA Compliance
- Customer Service
- Scheduling
- Workflow Coordination
- TPC & Insurance Validation
- Deployment Management
- Office Automation
- Process Improvement
- Team Supervision
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
Timeline
Deployment Manager / Medical Emergency Manager
United States Air Force
07.2012 - 02.2016
Real Estate Investor & Short/Long-Term Rental Operator
Self-Employed
04.2012 - Current
Commander Support Staff
United States Air Force
11.2009 - 05.2011
Healthcare Manager Craftsman / Medical Administration Specialist
United States Air Force
02.2006 - 12.2017
Master of Business Administration (MBA) - Business Administration And Management
Bellevue University
Bachelor of Arts - Communication and Mass Media
Bellevue University
Associate of Science - Health Care Management
Community College of The Air Force