Lisa Andrew
Dallas
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Renaissance at Kessler Park
Dallas, TX
03.2025 - Current
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Advocated for residents' needs, enhancing quality of care and satisfaction.
- Maintained accurate documentation of patient progress and care delivered.
- Implemented infection control measures, ensuring a safe environment for residents.
Certified Nursing Assistant
The Villages of Lake Highlands
Dallas, TX
04.2025 - Current
- Assisted residents with daily living activities, promoting dignity and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Trained new staff on best practices in patient care and safety protocols.
Patient Care Technician
Methodist Dallas Medical Center
Dallas, TX
09.2023 - 01.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, and blood sugars.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Certified Nursing Assistant
The Legacy at Midtown Park
Dallas, TX
08.2022 - 09.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Belmont Village Senior Living
Dallas, TX
07.2020 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Patient Care Technician
Charlton Methodist Hospital
Dallas, NC
02.2018 - 09.2019
- Assisted nursing staff in delivering compassionate patient care and support.
- Monitored vital signs and documented changes in patient conditions.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported mobility for patients through safe transfer techniques and ambulation assistance.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Patient Care Technician
UT Southwestern Clements University Hospital
Dallas, TX
05.2015 - 05.2017
- Trained new staff on protocols, safety procedures, and best practices in patient care.
- Implemented process improvements to streamline daily operations within the unit.
- Advocated for patient needs, ensuring comfort and dignity throughout care experience.
- Performed blood draws efficiently for prompt analysis by healthcare professionals.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted nursing staff in delivering compassionate patient care and support.
- Monitored vital signs and documented changes in patient conditions.
Receptionist
Advantage Healthcare Systems
Dallas, TX
10.2014 - 01.2015
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Utilized electronic health record systems to maintain accurate patient information and improve data retrieval times.
- Coordinated communication between medical staff and patients, enhancing overall service delivery and satisfaction.
- Trained new reception staff on administrative procedures and use of office technology, fostering team efficiency.
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Coordinated communication between patients and healthcare providers, ensuring clear information flow.
- Oversaw billing inquiries and insurance verification processes, ensuring compliance with regulations and policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Certified Nursing Assistant
Grace Presbyterian Village
Dallas, TX
03.2014 - 10.2014
- Led initiatives to improve resident engagement in recreational activities and therapies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
The Villages of Lake Highlands
Dallas, TX
07.2012 - 02.2014
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
GED -
South Oak Cliff High School
Dallas, TX04-2026
Skills
- Patient Vital Signs Monitoring
- Reliable team player
- Certified in CPR
- Personal Hygiene Support
- Detailed Patient Assessment
- Blood glucose testing
- Alzheimer's and dementia care
- Catheter care
- Specimen collection
- Phlebotomy techniques
- Geriatric care
- Colostomy care
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Certified Nursing Assistant
The Villages of Lake Highlands
04.2025 - Current
Certified Nursing Assistant
The Renaissance at Kessler Park
03.2025 - Current
Patient Care Technician
Methodist Dallas Medical Center
09.2023 - 01.2025
Certified Nursing Assistant
The Legacy at Midtown Park
08.2022 - 09.2023
Certified Nursing Assistant
Belmont Village Senior Living
07.2020 - 08.2022
Patient Care Technician
Charlton Methodist Hospital
02.2018 - 09.2019
Patient Care Technician
UT Southwestern Clements University Hospital
05.2015 - 05.2017
Receptionist
Advantage Healthcare Systems
10.2014 - 01.2015
Certified Nursing Assistant
Grace Presbyterian Village
03.2014 - 10.2014
Certified Nursing Assistant
The Villages of Lake Highlands
07.2012 - 02.2014
GED -
South Oak Cliff High School
Care Giver of the Year Award
I have always been passionate about the medical field, and I excel in delivering exceptional patient care. My experience, combined with my personable nature, allows me to provide attentive, high quality care and distinguish myself in my interactions with my patients.