Kevin Vanoverbeke
Girard,OH
Summary
Dedicated golf professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Golf Shop Assistant
Pine Lakes Golf Club
Hubbard, OH
03.2019 - Current
- Administered point of sales applications and trained new team members in customer service and operations details.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Developed strong rapport with customers and created positive impression of business.
General Manager, Head Golf Professional
Oak Tree Golf Club
West Middlesex, PA
05.2012 - 10.2018
- Managed day to day operation of all facilities.
- Managed day to day operations of golf, restaurant, banquet hall, maintenance and accounting.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company policies.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Maintained and processed invoices, deposits and money logs.
- Diminished financial discrepancies and managed monetary transactions.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
Head Golf Professional, Assistant Profe
Candywood Golf Course
Vuenna, OH
04.2004 - 02.2011
- Managed all aspects of day to day operations related to golf.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Developed and updated POS.
- Managed and completed paperwork and overall office administration operations.
- Fielded phone calls from clients and provided informative answers to questions.
- Managed inventory, placed orders and handled payment for office supplies.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Greeted guests in with friendliness and professionalism.
- Managed budget implementations, employee reviews, training, and schedules.
Education
Business Management
Kent State University
Kent, OHPGA Program
PGA/ PGM
OnlineHigh School Diploma -
Howland High School
Warren, OH06.1996
Skills
- Customer Service
- Inventory Management
- Flexible Hours
- POS Software
- Computer Proficiency and Microsoft Office
- Sales and Promotions
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Inquiry Response
- Information Analysis
- Team Supervision
- Team Leadership
- Staff Support
- Time Management
- Register Opening and Closing
Timeline
Golf Shop Assistant
Pine Lakes Golf Club
03.2019 - Current
General Manager, Head Golf Professional
Oak Tree Golf Club
05.2012 - 10.2018
Head Golf Professional, Assistant Profe
Candywood Golf Course
04.2004 - 02.2011
Business Management
Kent State University
PGA Program
PGA/ PGM
High School Diploma -
Howland High School