Carson Hamro
Carlsbad
Summary
Collegiate athlete and dedicated golf operations professional skilled in customer service and team leadership. Developed strong problem-solving and communication abilities through competitive sports and hands-on roles in golf operations. Proven track record of enhancing guest experiences and supporting event success.
Overview
5
5
years of professional experience
Work History
Golf Shop Assistant
JC Resorts / The Welk Golf Course
Escondido
02.2025 - Current
- Managed check-ins, tee time scheduling, and golf shop sales
- Assisted guests with merchandise, reservations, and course information
- Supported golf tournaments and member events
- Assist with daily golf operations and customer experience
- Support tournament operations, tee sheet management, and merchandising
- Provide professional and courteous service to members and guests
- Help maintain pace of play and overall course operations
- Assisted clients in selecting appropriate membership plans tailored to their needs.
Outside Services Attendant
JC Resorts / The Welk Golf Course
Escondido
01.2023 - 01.2025
- Maintained golf operations and practice facilities
- Assisted guests with bag handling and golf cart preparation
- Delivered high-level customer service in a fast-paced environment
- Maintained cleanliness of golf carts and ensured proper equipment functionality.
- Greeted guests upon arrival and provided directions to course amenities.
- Provided excellent customer service, answering questions and addressing guest needs.
Construction Laborer
JCW Construction
01.2021 - 01.2023
- Assisted with residential construction projects
- Worked around collegiate academic and athletic schedules
- Developed strong work ethic, teamwork, and problem-solving skills
- Performed physical labor, site preparation, and material handling
- Maintained clean and organized work areas daily.
Volunteer
FitKids America
01.2025 - 05.2025
- Assisted with youth fitness and wellness activities
- Helped create a positive and engaging environment for children participating in athletic programs
Education
Bachelor of Arts - Communication
California State University San Marcos
01-2026
Associate Degree -
Palomar College
01-2023
Studied - Business Economics
University of California, Los Angeles (UCLA)
01-2021
High School Diploma -
Rancho Buena Vista High School
01-2020
Skills
- Golf Operations
- Point of sale
- Membership sales
- Upselling strategies
- Customer complaint handling
- Customer Service
- Time Management
- Team Leadership
- Team Collaboration
- Problem Solving
- Adaptability and resilience
- Communication and Interpersonal Skills
Athletic Experience
Collegiate Baseball Athlete - UCLA, Palomar College, and CSU San Marcos, 2020 - 2024, Competed at NCAA Division I, junior college, and NCAA Division II levels, Developed leadership, discipline, communication, and time-management skills, Balanced full academic workload with year-round athletic commitments
Timeline
Golf Shop Assistant
JC Resorts / The Welk Golf Course
02.2025 - Current
Volunteer
FitKids America
01.2025 - 05.2025
Outside Services Attendant
JC Resorts / The Welk Golf Course
01.2023 - 01.2025
Construction Laborer
JCW Construction
01.2021 - 01.2023
Bachelor of Arts - Communication
California State University San Marcos
Associate Degree -
Palomar College
Studied - Business Economics
University of California, Los Angeles (UCLA)
High School Diploma -
Rancho Buena Vista High School