JaRon Tso
980 N. Granite Reef Rd. Apt #509,AZ
Summary
Dynamic golf operations professional with extensive experience at The Country Club at DC Ranch. Proven track record in enhancing member satisfaction through exceptional customer service and effective tournament planning. Skilled in inventory management and staff training, fostering a collaborative team environment while optimizing operational efficiency. Passionate about junior golf development and service excellence.
Overview
6
6
years of professional experience
Work History
Assistant Golf Professional
The Country Club at DC Ranch
Scottsdale,AZ
09.2021 - 11.2024
- Assisted in daily operations, ensuring smooth execution of golf activities and member services.
- Coordinated golf lesson schedules, enhancing member engagement and satisfaction.
- Supported tournament planning by managing logistics and participant communication.
- Developed knowledge of course maintenance practices to assist with upkeep and presentation standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained inventory of golf equipment, ensuring availability for members and guests during peak times.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
Outside Operations Supervisor
The Country Club At DC Ranch
Scottsdale, AZ
09.2019 - 09.2021
- Supervised daily operations, ensuring adherence to safety protocols and service standards
- Coordinated staff schedules, optimizing resource allocation for peak performance
- Trained new team members on operational procedures and customer service excellence
- Monitored inventory levels, facilitating timely ordering and stock management
- Implemented process improvements, enhancing workflow efficiency across outdoor services
- Evaluated staff performance, providing constructive feedback to foster professional development
- Collaborated with senior management to align operational strategies with club objectives
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for cost-effective inventory management.
- Monitored inventory levels, conducting regular audits to maintain accuracy and prevent stockouts or overstock situations.
- Improved customer satisfaction with timely and accurate order fulfillment, addressing concerns promptly.
- Addressed personnel issues promptly in accordance with company guidelines while maintaining confidentiality when appropriate.
Outside Service Staff Member
The Country Club At DC Ranch
Scottsdale, AZ
09.2018 - 09.2019
- Delivered exceptional customer service to enhance guest satisfaction and overall experience.
- Maintained cleanliness and organization of outdoor facilities, ensuring optimal conditions for guests.
- Assisted with setup and breakdown of events, contributing to seamless operations during functions.
- Collaborated with team members to efficiently manage daily tasks and improve workflow.
- Provided knowledgeable recommendations on club amenities and services to guests.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
- Adapted quickly to changing priorities in fast-paced environment while maintaining service standards.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
- Prioritized safety by enforcing club policies regarding cart usage, dress code, and proper conduct on the premises.
Education
Associate of Applied Science - Golf Management
The Golf Academy of America
Chandler, AZ04.2016
High School Diploma -
Chinle High School
Chinle, AZ05.2006
Skills
- Customer service
- Tournament planning
- Inventory management
- Staff training
- Golf operations
- Communication skills
- Junior program development
- Service standards adherence
- Junior golf development
- Golf cart management
- Team player attitude
Accomplishments
Level 1 PGA Associate 2023 - 2024
Timeline
Assistant Golf Professional
The Country Club at DC Ranch
09.2021 - 11.2024
Outside Operations Supervisor
The Country Club At DC Ranch
09.2019 - 09.2021
Outside Service Staff Member
The Country Club At DC Ranch
09.2018 - 09.2019
Associate of Applied Science - Golf Management
The Golf Academy of America
High School Diploma -
Chinle High School