Leeson Handley
Bend
Summary
Knowledgeable Assistant Golf Professional with 6 years of experience in professional golf world. Working at 4 different Golf Courses and 3 Golf Shops. Successful in digital and traditional marketing with experience in affiliate marketing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Assistant Golf Professional
Broken Top Club
03.2022 - Current
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
Brand and Product Marketing Manager
Frogger Golf
06.2023 - 02.2024
- Launched new products successfully by collaborating with cross-functional teams on go-to-market strategies.
- Enhanced brand positioning through comprehensive market research and competitor analysis.
- Increased product awareness by developing and executing targeted marketing campaigns.
- Drove marketing initiatives to increase product visibility and market performance.
- Developed and executed go-to-market plans and facilitated internal organizational readiness.
Assistant Golf Professional
Cross Creek Golf Course
02.2020 - 08.2020
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
Education
Associate of Arts - Professional Golf Management
Professional Golfers Career College
Temecula, CA05.2020
High School Diploma -
Summit High School
Bend, OR06.2018
Skills
- Golf instruction expertise
- Junior golf development
- Team player attitude
- Sales and Marketing
- Customer Service
- Active Listening
- Money handling abilities
- Customer Relations
- Product Knowledge
- Brand representation
- Customer Satisfaction
- Patience and composure
Golf
Currently a +2 handicap who has played and competed at the professional and amateur level.
References
Kevin Quartieri - 1st Assistant Golf Professional - (530)-721-2456
Jeremiah Bohannon - Frogger Golf Owner and Ceo - (650)-245-8087
Timeline
Brand and Product Marketing Manager
Frogger Golf
06.2023 - 02.2024
Assistant Golf Professional
Broken Top Club
03.2022 - Current
Assistant Golf Professional
Cross Creek Golf Course
02.2020 - 08.2020
Associate of Arts - Professional Golf Management
Professional Golfers Career College
High School Diploma -
Summit High School
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