Zachary Swanson
Highlands Ranch,USA
Summary
Golf professional with strong background in golf instruction and operations. Managed club events and provided personalized coaching to enhance player performance. Known for effective teamwork and adaptability to meet dynamic club needs, ensuring satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Golf Professional
Sanctuary Golf Course
04.2025 - Current
- Assisted in daily golf operations, ensuring smooth customer experiences and efficient course management.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Maintained inventory of golfing equipment, ensuring availability and proper condition for guests.
- Provided exceptional customer service while addressing inquiries and resolving issues promptly.
- Mentored junior staff in golf techniques and customer relations, contributing to professional development within the team.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Organized 30 charity tournaments and 4 invitational tournaments.
Restaurant Busser, Host, Phone Operator, and Train
Big Bill's New York Pizza
02.2016 - Current
- Work in a local pizza shop that has been a cornerstone business in the community for the past 25 years.
- Responsibilities include, daily opening, closing, and general-operating procedures.
- Developed a strong work ethic, customer service, teamwork, and organizational skills by coordinating the execution of these duties alongside others in this high-energy, fast-paced environment.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Helped employees complete required activities during peak periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- In addition to Busser duties, I have been asked to take on multiple roles, such as restaurant renovations, special projects, providing food to local hospitals, firefighters, and police for their support of the community.
- Trained new bussers on restaurant policies, procedures, and best practices for efficiency.
Seasonal Assistant Golf Professional
Sanctuary Golf Course
05.2021 - 04.2025
- Assisted in daily operations, including managing tee times and coordinating guest services.
- Provided exceptional customer service, ensuring a welcoming environment for guests.
- Trained and mentored junior staff, fostering skill development and promoting teamwork within the department.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, tournament registrations, and other transactions.
- Collaborated with head professionals to organize tournaments, streamlining event logistics and enhancing participant experience.
Youth Golf Instructor
Dustin Miller Golf at Blackstone/Black Bear
05.2019 - 05.2021
- Work as a youth golf instructor with PGA professional Dustin Miller for children ages 6-16
- Responsibilities include teaching course etiquette, golf swing mechanics, practice techniques, sportsmanship and golf safety working with small groups of kids throughout the summer
- Adjusted coaching techniques to meet the children’s needs and address strengths and weaknesses.
Education
Bachelor of Arts - Communications
Colorado State University
Fort Collins, CO05.2023
Bachelor of Arts - Communications
Front Range Community College
Ft Collins, CO01.2020
Bachelor of Arts - Business Administration
Hastings College
Hastings, NE01.2019
High School Diploma - undefined
ThunderRidge High School
Highlands Ranch, CO05.2018
Skills
- Relationship Development
- Ability to Multitask
- Hard Working
- Golf Instruction
- Team Oriented
- Customer Service Focused
- Effective Communicator
- Hands On Approach
- Golf instruction expertise
- Golf cart management
- Junior golf development
Timeline
Assistant Golf Professional
Sanctuary Golf Course
04.2025 - Current
Seasonal Assistant Golf Professional
Sanctuary Golf Course
05.2021 - 04.2025
Youth Golf Instructor
Dustin Miller Golf at Blackstone/Black Bear
05.2019 - 05.2021
Restaurant Busser, Host, Phone Operator, and Train
Big Bill's New York Pizza
02.2016 - Current
Bachelor of Arts - Communications
Front Range Community College
High School Diploma - undefined
ThunderRidge High School
Bachelor of Arts - Communications
Colorado State University
Bachelor of Arts - Business Administration
Hastings College