Ryan Paolinelli
Fresno,CA
Summary
Results-driven professional specializing in operations and event management. Expertise in enhancing customer experiences and increasing revenue through strategic marketing initiatives and effective team leadership. Proven track record of delivering successful events and optimizing operational efficiency. Dynamic golf operations professional with a proven track record in event management and customer relationship building. Expertise in marketing strategies that drive revenue growth while enhancing member engagement.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Assistant Golf Professional
CourseCo
Fresno, CA
08.2024 - Current
- Assisted in organizing and running daily golf operations and events.
- Participated in marketing efforts to promote tournaments and membership programs.
- Prepared reports detailing revenue generated from activities at the facility.
- Provided support during special events held at the facility.
- Conducted regular meetings with staff members to discuss performance goals.
- Ran successful golf camp for diverse skill levels, increasing client base, and revenue.
- Created lesson plans for individual and group lessons.
- Assisted with ordering items, apparel and clubs for pro shop from various vendors.
- Coordinated with outside vendors to provide services such as food catering or entertainment needs.
- Upsold lessons, club repair, and apparel to members, which boosted club profits.
Sales Supervisor
Costco
Clovis, CA
10.2022 - 07.2024
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Created monthly reports on regional sales performance and presented to upper management.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Front End Supervisor
Costco
Clovis
02.2022 - 10.2022
- Supervised front-end operations to ensure efficient customer flow.
- Coordinated staff schedules to maintain optimal service levels during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Sales Associate
Costco
Clovis, California
03.2020 - 01.2022
- Operated cash registers and processed customer transactions efficiently.
- Monitored inventory levels and communicated restocking needs to management.
- Trained new associates on store policies and operational procedures.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Clovis Online Charter
Clovis, CA05-2020
Executive Management
PGA PGM Program
OnlineSkills
- Golf operations
- Marketing strategies
- Event management
- Customer relationship management
- Sales and marketing
- Team leadership
- Public relations
- Relationship development
- Problem solving
- Tournament facilitation
- Staff training
Certification
PGA Hope Certification
Accomplishments
Northern California Leadership Academy - First Tee Fresno
References
References available upon request.
Timeline
Assistant Golf Professional
CourseCo
08.2024 - Current
Sales Supervisor
Costco
10.2022 - 07.2024
Front End Supervisor
Costco
02.2022 - 10.2022
Sales Associate
Costco
03.2020 - 01.2022
High School Diploma -
Clovis Online Charter
Executive Management
PGA PGM Program