Madison Brickson
Stoughton,WI
Summary
Dynamic professional with a proven track record at City of Madison, excelling in customer service and sales expertise. Demonstrated leadership in mentoring staff and optimizing operations, leading to increased revenue and enhanced customer satisfaction. Skilled in budget control and CRM, adept at fostering team collaboration and guest engagement.
Overview
9
9
years of professional experience
Work History
Assistant Golf Professional
City of Madison
04.2020 - Current
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Assisted in developing pricing strategies for merchandise that resulted in higher profit margins while remaining competitive within the market.
- Organized tournaments and events at club.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Increased revenue through targeted marketing strategies aimed at attracting corporate events and outings.
- Assisted manager with making purchases for club pro shop.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
Server
Viking Brew Pub
10.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Stoughton High School
Stoughton, WI06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Sales expertise
- Order Accuracy
- Supply Restocking
- Relationship Management
- Time Management
- Team Leadership
- Staff Training and Development
- Customer Relationship Management (CRM)
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Attention to Detail
Languages
German
Limited Working
Timeline
Assistant Golf Professional
City of Madison
04.2020 - Current
Server
Viking Brew Pub
10.2015 - Current
High School Diploma -
Stoughton High School
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