Dylan Frittz
Denton
Summary
Experienced Assistant Golf Professional with expertise in customer service and team collaboration. Enhanced member experiences through effective communication and operational efficiency. Skilled in inventory management, rules enforcement, and team mentoring. Managed pro shop operations while fostering relationships and facilitating engaging tournaments to elevate the overall golf experience.
Overview
7
7
years of professional experience
Work History
Assistant Golf Professional
Lantana Golf Club
Lantana
2022.08 - Current
- Coordinated daily operations of golf shop and pro shop activities to maintain seamless service.
- Provided exceptional customer service to enhance member experience on the course.
- Mentored junior staff in service standards and golf course etiquette.
- Supervised play pace to promote positive and memorable experience for players on golf course.
- Managed tee time reservations and handled customer inquiries.
- Acquired essential operational supplies to maintain efficient service delivery in the pro shop.
- Enforced rules of play while providing guidance to players regarding etiquette.
- Oversaw daily pro shop operations, managing inventory and enhancing customer service experience.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Facilitated group classes designed to help participants develop better understanding of golf rules and etiquette.
- Assisted members with selecting appropriate clubs, apparel and other equipment needed to enhance their game performance.
- Prepared materials and equipment for tournaments, ensuring readiness for successful events.
Outside Service Attendant
Trophy Club Country Club
Trophy Club
2020.08 - 2022.08
- Greeted members and guests with a friendly and professional demeanor.
- Assisted in loading and unloading golf bags for members and guests.
- Responded promptly to member requests for assistance on the course.
- Collaborated with team members to streamline service during peak times.
- Trained new employees on proper job duties related to outside services operations.
- Maintained organized and clean driving range facilities to enhance member experience.
- Cultivated member relationships through attentive service, fostering loyalty.
Shipping and Receiving Clerk
Protech Automotive Solutions
Lewisville
2019.09 - 2020.03
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed incoming shipments and verified accuracy of received items.
- Processed outbound shipments by packing and labeling products for delivery in compliance with shipping standards.
- Coordinated outbound shipments to ensure timely dispatch and customer satisfaction.
- Maintained accurate records of shipping and receiving activities.
- Conducted regular inspections of shipping materials for quality assurance.
- Organized warehouse inventory with inventory management systems to enhance retrieval efficiency.
- Prepared packages for shipping and determined most economical shipping methods.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
Education
High School Diploma -
John H. Guyer High School
Denton, TX2018-05
Skills
- Customer service
- Inventory management
- Rules enforcement
- Member relationship building
- Team collaboration
- Time management
- Cart maintenance
- Tournament facilitation
- Membership engagement
- Team player attitude
- POS systems proficiency
- Scoring
- Handicap system management
- Regripping
- Tournament management
- Golf cart fleet management
- Networking skills
- PGA rules enforcement
- Merchandising control
- Continuous improvement
- Shipping coordination
- Quality assurance
- Safety compliance
- Warehouse organization
- Data entry accuracy
- Effective communication
- Teamwork and cooperation
- Attention to detail
- Problem solving
- Communication skills
- Cleanliness and hygiene
- Vehicle operation
- Cash handling proficiency
- Strong work ethic
- Reliability and punctuality
- Operating cash register
- Heavy lifting
- Friendly and outgoing
- Adaptability and resilience
- Procedural management
- Self-motivation and initiative
Languages
English
Professional
Affiliations
- Slow-pitch Softball
- Basketball
Timeline
Assistant Golf Professional
Lantana Golf Club
2022.08 - Current
Outside Service Attendant
Trophy Club Country Club
2020.08 - 2022.08
Shipping and Receiving Clerk
Protech Automotive Solutions
2019.09 - 2020.03
High School Diploma -
John H. Guyer High School