Yaritza Marte
Mamaroneck,NY
Summary
A highly adaptable and committed professional aiming to contribute to an organization by leveraging my expertise and further enhancing my technical and managerial capabilities.
Overview
6
6
years of professional experience
Work History
CSS Level 3 (Customer Service Specialist)
Maximus
10.2021 - Current
- Company Overview: Contact Center, USA
- Oversaw sensitive document organization, filing, and efficiently managed call handling responsibilities
- Provided mentorship and guidance to new hires, facilitating a smooth onboarding process
- Delivered professional bilingual customer support in English and Spanish, ensuring excellent service quality
- Cross-trained and provided backup support for organizational leadership.
- Exceeded Objectives and Quarterly Expectations
- Provided clients with expert guidance on sensitive matters related to their unique situations, offering insights into state and local laws that best served their health interests
Customer Service & Product Advisor
Korean Mart
10.2018 - 08.2021
- Company Overview: Dom. Rep.
- Warmly welcomed and oriented local patrons to our internationally renowned boutique establishment
- Educated guests on the extensive variety of Korean culinary and beauty products offered
- Effectively managed daily financial operations, including processing cash, credit card payments, checks, and bank transfers
- Identified customer needs to recommend suitable product solutions.
- Supported the company during its formative stages to establish a strong rapport with local patrons.
Education
B.S. - Civil Engineering
CCNY- City College of NY
07-2027
BArch. - Architecture
UNITEC - Universidad Tecnológica De México
12-2026
Project Management Certificate - Project Management
Google Career Certificate
UNITED STATES01-2022
Marketing Course -
PUCMM - Pontificia Universidad Catolica Madre Y Maestra
01.2018
Skills
- Project Management
- Leadership and Team Management
- Bilingual in English & Spanish
- Problem-solving
- MS Office Suite Proficiency
- AutoDesk Suite Proficiency
- Architectural Software
- Customer Relationship Management (CRM)
- Quality Assurance and Compliance
- Sales and Business Development
- Communication skills
Accomplishments
- Architecture, BArch., In Process, UNITEC - Universidad Tecnológica de México, México
- Civil Engineering, B.S., In Process, CCNY - City College of NY
- Project Management Certificate, Graduated, 2022, Google Career Certificate
- Marketing Course, Graduated, 2018, PUCMM - Pontificia Universidad Catolica Madre y Maestra
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CSS Level 3 (Customer Service Specialist)
Maximus
10.2021 - Current
Customer Service & Product Advisor
Korean Mart
10.2018 - 08.2021
B.S. - Civil Engineering
CCNY- City College of NY
BArch. - Architecture
UNITEC - Universidad Tecnológica De México
Project Management Certificate - Project Management
Google Career Certificate
Marketing Course -
PUCMM - Pontificia Universidad Catolica Madre Y Maestra
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