Tim Hart
Portland,OR
Summary
Field experienced NSF 49 accredited, Service Coordinator with a background in Facilities Engineering. Provides prompt assistance to stakeholders while effectively managing technicians and outside vendors. Proven track record of high level scheduling and talent allocation for maximizing customer satisfaction. Motivated, team-oriented professional with exceptional communication skills.
Overview
14
14
years of professional experience
Work History
Field Service Coordinator Level 3
Technical Safety Services
Northern California/Northwest Offices
11.2023 - Current
- Liaise with engineering teams to address complex technical issues faced by Technicians in the field, facilitating prompt resolutions.
- Improve customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Provide remote technical support when needed, expediting issue resolution while minimizing technician travel time.
- Manage client base across four states in the Pacific Northwest/Northern California
Field Service Planning Manager
Technical Safety Services
Berkeley, CA
03.2023 - 11.2023
- Mentored and supported 9, Schedulers to create strong workplace culture.
- Maintained revenue goals in tandem with client satisfaction
- Evaluated employee performance, identifying areas for improvement and implementing necessary changes.
Assistant Regional Operations Manager
Technical Safety Services
Berkeley, CA
03.2022 - 03.2023
- Manage Team of 30 technicians and 6 Field Operations Support Staff covering Northern California service area
- Strategically implement Employee Growth in cooperation with Training Management
- Work in tandem with Business Development to establish new relationships with key clients
- Provide Operational Support to all team members
- Proved successful working within tight deadlines and fast-paced atmosphere
Field Operations Specialist
Technical Safety Services
Berkeley, CA
08.2020 - 02.2022
- Worked with cross-functional teams to drive process and system improvements.
- Assessed client requirements and allocated employee talent to best meet each need
- Strategic workflow over Northern California region to provide efficient logistical outcome
- Worked with wide variety of clients to meet needs in regards to meeting USP, CETA CAG, CGMP, NSF/ANSI 49, ISO 14644 and CAL OSHA requirements and standards as well as any internal SOP that may be required
- Boosted customer experiences by delivering superior customer service, and issue resolution.
Field Service Technician
Technical Safety Services
Berkeley, CA
07.2018 - 07.2020
- Troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
- Perform annual service visits and complete preventative maintenance on bio safety cabinets, fume hoods and laminar flow units
- Interpret laboratory equipment diagrams to fully understand mechanical and electrical systems in need of service
- Properly complete work reports for each field visit via MMS
- Complete partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Tested Cleanroom/CERs to ISO, CETA, FED and EU Standards
- Tested Pharmacies and Pharmaceutical Production Facilities to USP Standards
- Performed field calibrations utilizing pressure, temperature and mass standards
Assistant Director of Engineering
Pacific Hospitality Group/Meritage Resort and Spa
Napa
03.2012 - 07.2018
- Acted as on-site liaison to contractors and vendors
- Maintained in-house work order system help requests of assigned branches to acceptable levels
- Inventoried and entered various equipment and specifications into work order system
- Worked directly with County Building and Fire as well as independent consultants to ensure compliance to codes and guidelines
- Managed Team of 23 Facilities engineers overseeing all hard goods and assets of a 500 room resort with 100,000sqft of common areas including 3 Restaurants a full service Underground Spa, Bowling Alley and one of the largest conference space in region
Skills
- NSF Accredited Class II Biosafety Cabinet Field Certifier
- Strong mechanical aptitude
- Clear oral/written communication
- Technical support
- Lab operations
- Safety standards and protocols
- Team Supervision
- Project Management
- Diagnostics and troubleshooting
- Project estimation and bidding
- USP regulatory knowledge
- ISO 14644-1 regulatory knowledge
- CETA CAG regulatory knowledge
- OSHA regulatory knowledge
Timeline
Field Service Coordinator Level 3
Technical Safety Services
11.2023 - Current
Field Service Planning Manager
Technical Safety Services
03.2023 - 11.2023
Assistant Regional Operations Manager
Technical Safety Services
03.2022 - 03.2023
Field Operations Specialist
Technical Safety Services
08.2020 - 02.2022
Field Service Technician
Technical Safety Services
07.2018 - 07.2020
Assistant Director of Engineering
Pacific Hospitality Group/Meritage Resort and Spa
03.2012 - 07.2018